Customer Support Consultant

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Consultant based in Brazil.

This role offers the opportunity to provide high-quality customer support for innovative technology solutions in a fully remote environment.
The professional will assist users with technical questions, troubleshooting connectivity issues, and ensuring a smooth customer experience.
You will work with international teams, communicate with different stakeholders, and help resolve challenges efficiently.
The position combines customer service excellence, problem-solving skills, and technical knowledge in a fast-paced digital environment.
The ideal candidate will enjoy supporting users, learning new technologies, and contributing to customer satisfaction across global markets.
This is a great opportunity for someone looking to grow professionally while working in a multicultural and collaborative setting.

• Deliver outstanding customer support through phone calls and emails, ensuring a positive and efficient user experience.
• Assist customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting.
• Analyze technical problems, identify root causes, and provide clear step-by-step solutions to non-technical users.
• Accurately document customer issues, resolutions, and troubleshooting processes within internal systems.
• Escalate complex or unresolved cases to the appropriate teams while ensuring proper follow-up.
• Handle sensitive customer information responsibly, following security and data protection practices.
• Collaborate with developers and cross-functional specialists to improve solutions and resolve customer challenges.

Requirements:

• Native or C2-level German proficiency in both written and spoken communication.
• Strong English skills at B2+/C1 level.
• Basic understanding of Wi-Fi and Ethernet connectivity concepts.
• Ability to troubleshoot common technical issues and explain solutions clearly to users.
• Previous experience in customer support or technical support roles is considered a plus.
• Strong organizational skills with the ability to prioritize and manage multiple requests effectively.
• Excellent attention to detail and problem-solving abilities.
• Availability of a personal computer or laptop with at least 8GB RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
• Strong communication skills and ability to work effectively in a remote, international environment.

Benefits:

• Fully remote work opportunity.
• Fixed Monday-to-Friday schedule, from 10 AM to 6 PM CET.
• Compensation paid in USD.
• Opportunity to work in an inclusive and multicultural international environment.
• Rewards for successful employee referrals.
• Strong focus on work-life balance.
• Supportive leadership focused on professional development and long-term collaboration.
• Opportunities for continuous learning and self-development.
• Trust-based culture with no time-tracking requirements.
• Benefit conditions may vary depending on the engagement model, with specific compensation, benefits, and work conditions defined in the agreement if selected.