Customer Support Generalist - Spanish Speaking

Here at Beyond, we are passionate about helping vacation rental owners and managers grow their business. Backed by Bessemer Venture Partners, we have grown to the global leader of short term rental revenue management systems that drive revenue growth. We attribute our success to our belief that the people are the most important part of a business, and our commitment to being a fantastic place to work.

It's with that in mind that Beyond is looking to add a Customer Support Generalist to our growing team. Working in the CEST time zone and reporting to the Senior Manager of Global Support, you will have the opportunity to help support our internal teams and accelerate our growth. We believe in bringing your whole self to work. We are committed to building a diverse team and embracing an inclusive culture. If you are looking to get in on the ground floor of a high-growth startup and be a part of a founding team, we’re excited to chat with you.

Before reading further...

Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway! 

As our Customer Support Generalist, you’ll be responsible for:

• Supporting our internal Customer Experience Team by fulfilling Partner Requests
• Uploading settings in Bulk for our Partners
• Assisting in Property Management System Migrations
• Adding newly translated articles to our Help Center and updating existing articles
• Collaborating cross-functionally to share and learn from best practices
• Assisting our Customer Success team to prep for Executive Business Reviews
• Assisting our Customer Success team with Booking Reviews
• Providing thoughtful, empathetic, and personalized email communication post-implementation
• Be ready to assist other areas of the business as needed
  

So what kind of person are we looking for in this role? The person who will be successful in this role will be:

• Curious: By nature, you have a knack for learning the ins-and-outs of software
• Going Beyond: You love going above and beyond for teammates and customers
• Detail Oriented: You have a unique ability to proactively identify and address all customer concerns and colleague needs with thoroughness and precision. 
• Empathetic: You provide thoughtful communication which is the foundation of strong relationships. 
• Outgoing: You are enthusiastic and confident in your ability to quickly connect with new people

Now that we’ve told you what the job looks like, here are the qualifications we're looking for in a candidate:

• 1+ years of experience working in Customer Support or Service 
• Willing and able to work in the CEST Time Zone
• Fluent in Spanish
• Strong communication skill and experience communicating difficult, technical concepts in a professional and thoughtful way
• An empathetic approach with the ability to understand customer pain points and genuine desire to help our internal team resolve issues
• A drive to identify creative ways to improve the customer experience and don’t hesitate to suggest new, out-of-the-box ideas
• The desire to dive into issues and understand what is going on beneath the surface. You know when something is over your head and are not afraid to ask for help
• Experience balancing multiple tasks and customer needs simultaneously. Ability to prioritize your workday independently
• Ability to handle working in a fast-paced work environment
• Experience working with software or the ability to learn a wide variety of tools. 
• Clear, concise, and effective written and oral communication skills.
• Familiarity with Property Management Systems and/or the vacation rental market
• Advanced Excel knowledge ex. Data matching, Vlookups, etc.

So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:

• Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us
• Complete a writing assignment 
• Meet with our Manager of Global Support for a deeper dive video conversation
• Meet with Director of Special Projects, and Head of Commercial
• Speak with our Co-Founder as a final step