Customer Support Representative

Our Member Care team is at the heart of our mission to transform healthcare. We’re looking for warm, passionate individuals to join us in delivering exceptional support to our members. In this role, you’ll answer questions, resolve issues, and help ensure our members can access the care they need. 

As part of a dynamic startup, you’ll have ample opportunities to grow, tackle new challenges, and make a meaningful impact every day. 

• Handle inbound calls and chat boxes from our members regarding Sidecar Health’s products and services 
• Provide excellent customer service in a timely and positive manner 
• Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience  
• Handle issues and complaints where appropriate  
• Maintain policies and standard operation procedures 

• Strong interpersonal communication skills and empathy to build trust with members 
• Tenacity and adaptability to excel in a fast-paced startup environment 
• Excellent written and verbal communication skills and a comfort answering questions on the fly 
• Sharp attention to detail and creative problem-solving skills to guide members through their plans 
• Availability to work full-time, 8-hour shifts, extending into our evening business hours 
• A reliable, high-speed internet connection for seamless remote work 
• High school diploma or equivalent  
• Bilingual in Spanish and English (preferred) 
• Experience in healthcare or insurance (preferred) 

Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.