Customer Support Representative

Closinglock is modernizing the real estate world’s way of transferring information and funds to eliminate wire fraud and provide a secure easy-to-use platform for title companies law firms and other financial services to protect themselves and their clients from wire fraud. We act in the long-term best interests of our customers by understanding their needs and challenges. When our customers win we win. To date we have protected over $250B+ in funds related to residential property transactions. Closinglock’s platform has been used by clients in all 50 states and across 42 countries.

Closinglock is headquartered in Austin TX with an office in downtown Austin. Today the company has grown to 100+ employees across product & engineering sales partnerships customer success marketing and finance.

Mission: Simplify the real estate closing experience for all parties

Vision: Provide a secure and efficient transfer of data and funds

The inherent value of what we offer with our fraud prevention platform and modern payment solution for real estate is protecting a homebuyer’s largest investment in their life.

We are rapidly expanding our team and are seeking exceptional talent. Our current team is comprised of top performers across the board and we will continue to hire in this manner. We firmly believe that top performers want to work with other top performers. We have a lot of fun at work because we trust each other and respect each other's talents abilities and experiences. We are hyper-focused on a shared vision and our company's strength is based on the unparalleled quality of our team. There is no limit to what we can accomplish together!

Check out our website to learn more about our company.

About the Role

We are seeking a driven and enthusiastic Customer Support Representative to join our expanding team. In this role you will provide a consistently great customer experience and serve as a customer advocate. You will play a key role in ensuring customer satisfaction by effectively troubleshooting issues answering questions and resolving concerns. This position will report to the Customer Support Team Lead and will play an integral role in developing a new growing team. 

What You’ll do: 

• Provide front-line support by responding to internal and external questions within agreed SLAs.
• Resolve time-sensitive inquiries related to home closings with empathy and attention to detail
• Take ownership of customer issues and communicate updates and resolutions.
• Help customers gain value from our software by understanding their needs and successfully resolving inquiries.
• Show customers we care by creating a consistent customer experience.
• Identify solutions for inquiries over phone email and live chat.
• Collaborate with development and product to resolve escalated issues.
• Deliver customer feedback and requests to product.
• Contribute to internal and external documentation
• Assist with updating customer documents to include basic HTML and templating (training provided)

What we’re looking for: 

• Minimum 2 years of experience in customer or technical support
• Excellent written and verbal communication skills
• Strong interpersonal skills with the ability to build rapport with customers
• Excellent problem-solving and analytical skills
• Ability to prioritize tasks and manage multiple inquiries effectively
• Experience with ticketing in Salesforce Intercom or similar CRM
• A positive and proactive attitude with a commitment to exceeding customer expectations
• Comfortable with learning new technologies like basic html

This is a full-time in-person position in our Austin TX office.

Perks & Benefits

At Closinglock we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. These benefits include:

• Competitive salary
• Equity compensation
• Medical dental vision and life insurance
• Unlimited PTO
• 401(k) match
• Maternity/paternity leave
• Fully subsidized downtown parking
• Weekly lunch stipend
• Full access to the on-site gym and locker rooms
• Monthly team get-togethers (Lunches social events sports outings etc)

Closinglock is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.

What We Do

Closinglock is the trusted platform for securing and streamlining real estate transactions. Working with title and escrow companies we protects what truly matters: their clients their funds and their hard-earned reputation. Closinglock brings the real estate payments workflow into one secure space to prevent fraud and digitize the process allowing buyers to pay their earnest money deposit and down payments digitally in a click and allows title companies to disburse funds back out to the parties who need to be paid. With over $500 billion in transactions already safeguarded Closinglock is setting the new standard for secure closings.

Why Work With Us

At Closinglock we believe security isn't just a feature—it's a responsibility. We're driven by the belief that real estate is personal: understanding that behind every transaction is a person a family and a future. If you're looking to work with a purpose-driven team that takes immense pride in protecting people you'll find your home here.

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