Customer Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Specialist based in the United States.

This role offers the opportunity to become a frontline advocate for customers using innovative digital safety solutions.
You will provide thoughtful, efficient support while helping customers understand and maximize the value of their services.
Working within a collaborative customer experience team, you will solve problems, build trust, and create positive interactions.
The position combines communication skills, technical curiosity, and customer-focused problem solving in a fast-paced environment.
You will manage a variety of customer needs while contributing to retention, satisfaction, and continuous service improvement.
This is an ideal opportunity for someone who enjoys helping others, learning new technologies, and making a direct impact on customer experiences.

• Provide high-quality customer support by responding to inquiries, resolving issues, and delivering empathetic assistance across multiple customer interactions.
• Serve as a customer-facing ambassador by educating users about products, services, and available solutions.
• Manage a high volume of inbound calls while maintaining professionalism, accuracy, and a positive customer experience.
• Process customer enrollments, handle account-related requests, troubleshoot product concerns, and resolve service issues efficiently.
• Identify customer needs and recommend relevant solutions, including retention and upsell opportunities when appropriate.
• Conduct outbound follow-ups to ensure customer concerns are addressed and experiences are improved.
• Collaborate with customer experience teammates to share insights, improve processes, and maintain service quality standards.
• Accurately document customer interactions and manage data entry requirements with attention to detail.
• Complete required training programs and continuously develop product knowledge and technical skills.

Requirements:

• 2+ years of experience in customer service, customer support, call center, or a similar customer-facing environment preferred.
• Strong verbal and written communication skills with the ability to listen actively and respond clearly.
• Ability to handle emotional, complex, or high-stress customer interactions with patience, empathy, and professionalism.
• Strong multitasking skills with the ability to listen, type, navigate systems, and manage customer information accurately.
• Comfortable using technology, learning new software platforms, and navigating online systems.
• Experience working with Microsoft Windows and Google Suite environments; familiarity with Mac systems is a plus.
• Previous experience with upselling or customer retention activities is preferred, with willingness to develop these skills.
• Strong attention to detail and reliable data entry skills.
• Ability to work effectively in a remote environment with a dedicated workspace and reliable wired internet connection.
• Customer-focused mindset with a desire to continuously improve and deliver excellent service.

Benefits:

• Competitive pay of $19/hour plus upsell incentives.
• Remote work flexibility for candidates located in the greater San Antonio, Texas area.
• Health and wellness benefits supporting employees’ personal and professional needs.
• Retirement savings plan.
• Paid parental leave.
• Opportunities for professional growth and career development.
• Supportive and collaborative team environment within a fast-growing technology company.
• The opportunity to help customers protect themselves in an increasingly digital world.