Data Migration / Integrations Specialist

About the Role

The Data Migration / Integrations Specialist will own the operational and technical work required to move customers onto Opendate and keep key integrations running reliably. This role sits at the intersection of customer onboarding data operations support product and engineering.

You will work with exports from legacy systems clean and validate data import events customers orders donations holds ticket types seating-related data marketing opt-ins and historical records and help troubleshoot integrations with systems like POS marketing platforms CRM tools reporting tools and third-party ticketing/distribution partners.

This is a great fit for someone who is detail-oriented technically curious comfortable with messy data and able to communicate clearly with both internal teams and customers.

What You’ll Do

Data Migration & Customer Onboarding

• Own customer data migration projects from kickoff through QA and launch.
• Review customer exports from legacy ticketing CRM POS and marketing systems.
• Clean normalize and map data into Opendate’s structure.
• Import and validate records such as:
   
  • Events and recurring events
  • Ticket types and pricing
  • Customers fans and contacts
  • Orders donations and transaction history
  • Marketing opt-ins and audience segments
  • Holds comps guest lists and venue-specific notes
  • Seating-related data where applicable
• Build repeatable migration checklists QA processes and rollback plans.
• Identify data inconsistencies before they become customer-facing issues.
• Partner with customer success and implementation teams to ensure customers understand what was imported where it lives and how to use it.

Integrations Support

• Help configure monitor and troubleshoot integrations across Opendate’s ecosystem.
• Support integrations involving systems such as POS marketing tools CRM platforms calendars reporting tools SMS/email tools advertising pixels and distribution partners.
• Investigate sync failures missing records duplicate records broken mappings stale data and API/webhook issues.
• Work with engineering to diagnose root causes and escalate issues with clear reproduction steps logs examples and business impact.
• Help define integration requirements based on real customer workflows.
• Create internal documentation for common integration setup and troubleshooting paths.

Data Operations & Production Support

• Run and validate approved scripts imports backfills and data correction workflows.
• Use SQL CSV tooling admin tools logs and internal dashboards to investigate support escalations.
• Help resolve production data issues involving events orders ticket counts opt-ins payouts reports imports and sync jobs.
• Create repeatable processes for common one-off fixes so they become less dependent on engineering.
• QA migration and integration work in staging and production environments.
• Maintain a high bar for data accuracy customer communication and operational safety.

Process & Documentation

• Build migration playbooks for common source systems.
• Maintain field mapping documentation and import templates.
• Document known edge cases validation rules and customer-specific requirements.
• Create internal guides for customer success support and implementation teams.
• Recommend product/admin tooling improvements that reduce manual migration and support work over time.

What We’re Looking For

• 2+ years of experience in data operations technical implementation integrations support customer onboarding solutions engineering technical support or a similar role.
• Strong comfort working with spreadsheets CSVs exports messy customer data and structured records.
• Ability to investigate technical issues across APIs logs dashboards admin tools and customer reports.
• Strong attention to detail and comfort validating large sets of data.
• Clear written communication and strong ownership of follow-through.
• Ability to work with both technical and non-technical stakeholders.
• Comfort operating in a fast-moving startup environment where priorities can shift quickly.
• Strong judgment around production data customer impact and when to escalate.

Nice to Have

• Experience with ticketing live events venues promoters concerts festivals or event operations.
• Experience migrating data from legacy SaaS platforms.
• Experience with Ruby on Rails applications or reading application code.
• Experience with Postgres BigQuery Looker Metabase Retool or similar tools.
• Experience with APIs webhooks OAuth background jobs or integration monitoring.
• Experience with platforms such as Twilio Stripe Toast Clover Meta Ads / Conversions API Google Calendar HubSpot or similar systems.
• Experience supporting seating charts ticketing inventory orders payouts CRM records or marketing automation.
• Basic scripting ability in Ruby Python or JavaScript.

You’ll Be Successful If You

• Can take a messy customer export and turn it into clean usable data in Opendate.
• Catch problems before customers do.
• Communicate clearly when something is blocked risky incomplete or ready for launch.
• Make repeatable processes out of one-off migration work.
• Reduce the amount of migration and integration work that has to go directly to engineering.
• Build trust with customer success support product and engineering teams.
• Care about getting the details right because small data issues can create real customer pain.

Example Projects

• Import historical customers orders donations and marketing opt-ins from a legacy ticketing platform.
• Troubleshoot why POS sales did not sync into an event report.
• Validate ticket counts and order data after a migration.
• Clean and import a venue’s upcoming event calendar.
• Help configure SMS email advertising or CRM-related integrations.
• Investigate duplicate records missing transaction history or incorrect reporting totals.
• Create a reusable migration checklist for a new legacy system.
• Work with engineering to define better admin tools for import rollback validation and customer data review.

Why Join Opendate

You will play a critical role in helping venues and promoters move onto Opendate successfully. This role has direct customer impact high visibility across the company and the opportunity to shape the way Opendate scales onboarding integrations and data operations.

If you like solving messy real-world data problems working across teams and making complex customer transitions feel simple we’d love to talk.