DE024790-IT Customer Service Analyst

--ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: IT Customer Service Analyst
WORK SETUP: Return to Office

OVERALL PURPOSE:
Provide technical support to resolve customer IT requests and issues. Ensure proper documentation, notification, escalation, tracking and follow-up.

RESPONSIBILITIES:
• The mission of Global Marketing Solutions Partnerships is to accelerate end client success through enabling ecosystems, partnerships, and technology solutions. The team manages a diverse ecosystem of companies that provides technology, data, tools, and services that maximize the performance of Facebook marketing for shared clients. The ecosystem includes hundreds of partners, spanning across 55 countries, and ranges from startups to top global companies.

• The Marketing Partner Support Agent provides support for Facebook and Instagram’s most important marketing partners. This role providers technical support (triaging/tagging all technical requests received from FB Marketing Partners) for partners from around the world, as well as escalating specialized support needs to the expert. This person is also responsible to provide product and basic tool support to improve customer experience and drive higher spend and improved performance.

OTHERS:
Project Shift Schedule: Rotation
Project Rest Day: Rotation
Project/Team Location: Quezon Cyberpark Tower 1