DE033423-Instructor Senior Analyst

SKILLS AND QUALIFICATIONS: • 1-2 years of training or teaching or comms coaching experience • With experience in classroom management, training, and facilitation • At least 6 months contact center experience and client relationship management • With knowledge and experience in any mobile game/gaming and application • Experience in handling gaming accounts, i.e., xBox is preferred, NOT required • With project management experience, i.e., TNA or analysis to design and develop project which will have an impact to Ops (ex: trends in QA scores of the agents) • With good comms skills • Individual Contributor

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Instructor Senior Analyst WORK SETUP: Return to Office OVERALL PURPOSE: Delivers all required training programs that may include end to end new hire training (Pre-Process, Voice and Client-Specific process training), continuous education, company background and industry policies. RESPONSIBILITIES: Training Delivery • Conducts RCA and Provide analysis and recommendations • Improves business performance by initiating and promoting continuous improvement programs across the team. • Manages client expectations and understanding of the contractual and commercial requirements for their area of responsibility. Provides and implements business-focused solutions in fulfillment of contractual obligations. OTHERS: Project Shift Schedule: Morning Shift Project Rest Day: Weekends Off Project/Team Location: Client Site - Non-Accenture Facility

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.