Delivery Director Healthcare and Life Sciences (HCLS)

• Develop and execute against the strategic business plan including strategy for growth and market penetration competitiveness and differentiation.
• Lead the development and execution of sales strategies including portfolio management to achieve regional revenue targets.
• Collaborate with cross-functional teams to ensure successful implementation and expansion of ServiceNow solutions.
• Provide active and visible leadership and guidance to a team of ServiceNow professionals.
• Cultivate and maintain strong relationships with existing and potential clients.
• Stay abreast of industry and regional trends along with development of new business opportunities.
• Drive customer satisfaction by delivering high-quality solutions and exceptional service.
• Execute with customer centricity as a core value.
• Monitor and analyze delivery execution performance metrics to identify areas for improvement.
• Develop and implement initiatives to enhance operational efficiency and effectiveness.
• Build and nurture relationships with internal stakeholders through partnership for joint goals.
• Engage and build meaningful relationships with senior leadership or even CXO roles to support discussions related to their implementation roadmap.
• Promote continuous improvement practices for delivery/engagement.
• Enable and mentor members of the ServiceNow delivery team and partner ecosystem.
• Collaborate to identify develop and maintain partners that align with our Growth Success Network objectives.
• Up to 50% travel annually driven by customer needs and internal meetings.

• 15+ years of leadership experience in a professional services organization with prior background in one (or more) of the following roles (required):
  • PMO Leader Program/Project Management
  • Product Management
  • Services or Solution Sales
  • Consulting
  • Process Engineering
• 15+ years of consulting experience across complex global organizations.
• Experience in leading and mentoring a team of fifty or more employees.
• Experience designing and developing service capabilities and developing & building on service portfolios.
• Proven ability to influence and consult successfully across enterprise software solutions and/or Digital Transformations.
• Experience working with service channel organizations and their partners.
• Strong experience and capability to speak to customer leaders (including CXO roles) to extract outcome expectations and to influence their thinking and directions.
• Highly motivated driven and passionate about the intersection of technology and business challenges.
• Dedication and commitment to customer success.
• A determination to make things better each day.
• Strong people development including coaching and mentoring for management business and technical roles.
• Ability to learn understand and maintain knowledge of complex technical solutions and ability to present these concepts in a comprehensive and concise manner.
• Ability to interface and develop relationships with other ServiceNow departments in particular Product Management Product Development Product Marketing Training Sales Pre-sales and Enablement teams.
• Excellent oral listening and written communication skills including presentation facilitation and public speaking skills.
• Ability to interact with and influence a wide range of employees including executive management and entry-level personnel across a wide number of ServiceNow departments.
• Ability to drive deliverables and results which involve people who do not directly report to you.
• Strong organizational and time management skills.
• Travel required up to 50%.

What We Do

As the AI platform for business transformation we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C" as we like to call it). With more than 8100+ customers we serve approximately 85% of the Fortune 500® and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us visit www.servicenow.com/careers. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Why Work With Us

By joining ServiceNow you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company you can grow your career faster.

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