Dir Software Engineering Management Platform - Veza

• Define and drive the technical vision and strategy for Veza's platform organization - spanning the Access Graph integrations ecosystem and data pipeline infrastructure - ensuring alignment with company goals and the evolving ServiceNow integration roadmap.
• Own architecture decisions for distributed systems high-performance graph services and large-scale data platforms setting the engineering standards and design patterns that teams across the organization build against.
• Partner with Tech Leads and Principal Engineers on high-impact architectural decisions ensuring the platform is built for enterprise-grade scalability reliability security and observability.
• Identify and champion emerging technologies and approaches - including AI/ML and graph-native capabilities - to continuously advance the platform's performance and intelligence.
• Establish and drive engineering excellence across the organization: coding standards design review processes operational practices and the reliability and compliance posture required by Veza's enterprise customer base.

• Partner closely with Product Security Engineering and GTM to translate business objectives and customer needs into platform capabilities ensuring the roadmap reflects both near-term delivery commitments and long-term architectural investments.
• Drive execution across complex multi-team roadmaps - managing dependencies resolving cross-team blockers and maintaining delivery velocity across the integrations graph and pipeline organizations simultaneously.
• Represent platform architecture in cross-organizational discussions with the ServiceNow platform teams ensuring Veza's foundational systems evolve coherently within the broader ServiceNow ecosystem.

• Lead mentor and develop a team of engineering managers tech leads and senior engineers - building a high-performance organization that can operate at startup velocity while scaling to enterprise expectations.
• Own the full talent lifecycle across the platform organization - hiring onboarding retention performance and succession - with particular focus on developing the next generation of engineering leaders from within.
• Create an environment where strong engineers thrive: high autonomy clear technical direction meaningful problems and a culture of craft and accountability..

• 12+ years of experience in backend or platform software engineering with 6+ years in senior engineering leadership roles spanning both startup and enterprise SaaS environments - ideally including experience leading through hypergrowth phase or major platform transition.
• Proven track record scaling enterprise SaaS data platforms and distributed systems - designing and delivering infrastructure that operates reliably at billions of data relationships across complex multi-cloud enterprise environments.
• Deep expertise in distributed systems architecture cloud-native design patterns and API design - with strong hands-on experience across AWS GCP or Azure and containerization technologies including Kubernetes.
• Experience with graph technologies large-scale relationship modeling or graph database platforms - understanding the tradeoffs involved in building query engines and data models that power real-time identity and access intelligence.
• Strong experience with streaming and data pipeline technologies such as Kafka Spark or Flink - able to design and evolve the data infrastructure that connects hundreds of enterprise systems into a coherent low-latency platform.
• Understanding how identity and access relationships are structured across complex enterprise environments including cloud platforms SaaS applications and non-human identities.
• Experience integrating AI/ML approaches into platform workflows or leveraging AI for system intelligence at scale - strongly preferred.

• Demonstrated ability to lead scale and develop multiple engineering teams and managers across a globally distributed organization - building high-performing teams that maintain startup velocity while meeting enterprise-grade reliability and compliance expectations.
• Proven track record hiring developing and retaining engineering leaders - with particular emphasis on building the next generation of technical leadership from within the organization.
• Strong organizational and program management skills - able to drive execution across multiple roadmaps and cross-team dependencies simultaneously without losing sight of long-term architectural coherence.

What We Do

As the AI platform for business transformation we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C" as we like to call it). With more than 8100+ customers we serve approximately 85% of the Fortune 500® and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us visit www.servicenow.com/careers. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Why Work With Us

By joining ServiceNow you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company you can grow your career faster.

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