Director, Account Management (Texas)

BrainPOP is an online K-12 educational solution that makes rigorous learning experiences accessible and engaging for all. Proven to raise academic achievement, BrainPOP has been a trusted resource to more than six million educators and engages the hearts and challenges the minds of over 300 million learners worldwide. 

We’re seeking a Director of Account Management (Southeast) to join our Account Management team. This newly created position will report to the VP of Account Management.

As the Director of Account Management Southeast, you will drive strategy and direction for our current customers in the southeast (TX, MS, AL, LA, FL, GA, NC, SC) and identify growth opportunities.

A Day in the Life:

• Manage a team of account managers and be accountable for the success of districts and schools in this region from onboarding through renewal.
• Be successful in coaching your team in identifying growth opportunities, initiating conversations regarding expansion and growth with our current customers, and upselling partner resources in subscribed districts.
• Develop deep knowledge of the BrainPOP product, a prerequisite for providing world-class support and service to educators.
• Ensure your team successfully acts as the relationship manager and oversees all aspects of partners' onboarding and implementation process.
• Communicate consistently with district and school leaders to ensure the ongoing use of BrainPOP, gather feedback, share new features, and address challenges. Monitor and maintain high levels of customer satisfaction while managing partner expectations.
• Collaborate with others in Customer Success to develop innovative ways to leverage technology to communicate and support all of BrainPOP’s users.
• Work collaboratively with other internal BrainPOP teams, communicating observations and feedback from district partners to help inform future product development efforts.

You Are:

• Passionate about learning and continually seek opportunities to expand your knowledge
• A self-starter with great instincts and the ability to discern upcoming needs
• A skilled multi-tasker and the wearer of many hats
• Not afraid to roll up your sleeves and have a “Can Do” attitude
• Outgoing and personable and take pride in being a positive, helpful presence around the office
• An articulate communicator with strong writing skills
• A team player with the time management and organizational skills to also work independently

On Your Resume:

• 5+ years experience in software sales and/or account management in K-12 and/OR 5-7+ years in education, 2+ years as an administrator. You have experience leading teams and achieving or exceeding sales goals. 
• Proven competency in identifying value-based opportunities for the partners; advocating partner needs internally and externally OR deeply knowledgeable of the K-12 landscape at the state level, including curriculum, standards, and evolving educational trends.
• Experience with software implementations in K-12.
• Experience with a CRM and the ability to forecast and create reports to inform management on strategic decision-making.
• Ability to manage large complex projects and programs (minimum of 3 years of project management or equivalent experience.)
• Empathetic to the needs of teachers and students.
• Experience in a K-12 district is a plus.

Life at BrainPOP

Our commitment to supporting and empowering teachers and students is reflected in our dedication to enhancing the lives of our employees—in and out of the office.

Our team is comprised of educators, data scientists, published authors, engineers, artists, bakers, film buffs, cyclists, dual citizens, and so much more. We value Diversity & Inclusion, collaboration, and learning from multiple perspectives, and we encourage people to bring their most authentic selves to work.

Besides offering a comprehensive benefits package and emphasizing work-life balance, we make it a point to integrate fun and play into the workplace.  

We offer:

• Corporate Donation Matching 
• Medical, Dental, Vision, and Paid Life Insurance
• 401K with a company match 
• Friends & Family BrainPOP Subscription
• Learning & Development Stipend
• Wellness Activities (ClassPass Membership)
• Annual Performance Bonus
• Company Events (happy hours, volunteering opportunities, trivia nights, and monthly Town Halls) 

What we do today directly impacts how teachers teach and students learn. We continue to be inspired because we can see the difference we’re making, and we’re proud to be a creative, collaborative, always-teaching, and always-learning community.

The starting salary for this role is between $130,000 - $145,000, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. We have competitive pay bands for all other countries based on market standards. Individual compensation decisions are based on several factors, including experience level, skill set, and balancing internal equity relative to peers at the company. Based on these factors, we expect most of the candidates offered roles at our company to fall healthily throughout the range. We recognize that the person we hire may be less experienced (or more senior) than this job description, as posted. If so, the updated salary range will be communicated to you as a candidate.

Location:

BrainPOP is a hybrid work environment, allowing employees to self-select where they work–whether fully remote in approved states or in-office in our New York headquarters.

We can employ remotely out of the following approved hiring states:

• California
• Connecticut
• Florida
• Georgia
• Massachusetts
• Missouri
• New Jersey
• New York
• North Carolina
• Oregon
• Pennsylvania
• Tennessee
• Texas

We believe that a diverse organization is a more effective organization. BrainPOP is an Equal Opportunity/Affirmative Action Employer.