Job Description
Team: Support
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director Client Services in United States.
This leadership role is focused on shaping and elevating client service delivery within a healthcare-driven, technology-enabled environment. The Director Client Services will be responsible for guiding client-facing operations, ensuring exceptional service quality, and strengthening long-term strategic partnerships. This role blends operational leadership with client strategy, requiring a strong focus on satisfaction, retention, and business growth. You will lead and develop a team of client services professionals while ensuring alignment with organizational goals and service excellence standards. Acting as a trusted advisor to key clients, you will help resolve complex issues, identify growth opportunities, and drive continuous improvement across service delivery. This position requires a balance of strategic thinking, operational execution, and strong interpersonal leadership in a fast-paced, client-centric environment.
Accountabilities:
- Provide strategic leadership for the Client Services function, aligning team objectives with broader organizational goals and client success priorities.
- Develop and implement strategies to enhance client satisfaction, retention, and long-term partnership growth.
- Lead, coach, and develop a team of client service professionals, setting clear expectations and fostering high performance.
- Serve as the primary escalation point for complex client issues, ensuring timely and effective resolution.
- Oversee service delivery to ensure adherence to SLAs and consistent high-quality client experience.
- Build and maintain strong relationships with key clients, acting as a strategic advisor and trusted partner.
- Identify service expansion, renewal, upsell, and cross-sell opportunities in collaboration with internal teams.
- Develop and optimize processes, workflows, and operating procedures to improve efficiency and scalability.
- Leverage data, analytics, and client feedback to drive continuous improvement and operational excellence.
- Monitor client health metrics and implement strategies to strengthen engagement and revenue growth.
- Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
- 10+ years of experience in client services or a related field, including at least 4+ years in a management or leadership role.
- Strong knowledge of the healthcare industry, including regulations, trends, and best practices.
- Proven leadership experience with the ability to manage, mentor, and develop high-performing teams.
- Strong communication and interpersonal skills with the ability to build trust and long-term client relationships.
- Excellent problem-solving and conflict resolution abilities, particularly in complex client situations.
- Strong organizational and time management skills with the ability to manage multiple priorities.
- Advanced proficiency in Microsoft Office tools (Excel, Word, Outlook).
- Experience working with healthcare or patient accounting systems (e.g., Meditech, Epic).
- Strong business acumen with the ability to think strategically and identify growth opportunities.
- Flexible, adaptable mindset with the ability to operate effectively in dynamic environments.
- Remote-first role within the United States (Work-from-Home model)
- Competitive compensation aligned with experience and leadership level
- Comprehensive healthcare coverage options (medical, dental, vision)
- Opportunity to lead within a large-scale, global healthcare services organization
- Career growth in a fast-expanding, technology-driven environment
- Exposure to strategic client partnerships and enterprise-level accounts
- Supportive leadership culture focused on development and performance
- Opportunity to influence client experience strategy and operational excellence
- Access to tools, systems, and analytics to drive data-informed decisions.
Requirements:
Benefits:
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Date Posted
05/05/2026
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