Director, Cloud Engineering & Governance

Bullhorn is the global leader in software for the staffing industry. After more than 20 years, more than 10,000 companies rely on Bullhorn’s cloud-based platform to power their staffing processes from start to finish. Led by the original co-founder, partnered with venture capital, and powered by seasoned leaders across a global workforce with an eye toward innovation, Bullhorn has had year over year growth, making it the market leader in the recruitment software space while allowing for new opportunities for over 29% of our employees to advance their careers in the past 12 months.

We are a remote-first organization and over 38% of our employees reside outside the United States. Headquartered in Boston, we also have offices in London, Brighton, Rotterdam, Frankfurt and Sydney (just in case you’re in the area to stop by). Whether you’re local or remote, our vision is to ensure every employee has a sense of belonging, a voice that is heard, and a clear path for success. Your incredible experience as an employee will consist of flexible work hours to ensure a positive work-life balance and use Zoom, Slack, and other tools to stay connected.

About the Role:

As Director, Cloud Engineering & Governance for Bullhorn, you will play a key role in leading Bullhorn’s evolution in reliability, availability, and operational excellence. In this role you will oversee the technical teams managing our cloud governance functions, network engineering, and security operations. 

This position is accountable for the creation and evolution of processes to effectively manage/scale our public cloud infrastructures (AWS/Azure), assist in architecture development, drive operational insights and metrics, ensure project roadmap execution, demonstrate collaborative thought leadership, and champion employee development.

You will be leading 3 functional teams within Cloud Engineering (governance, server & network engineering, and security operations), so having a strong technical and operations foundation in AWS & Azure technologies is critical.

Why this job is important:

• This team tackles some of the toughest challenges in keeping our infrastructure healthy and stable and leads the roadmap of operational changes for all of our product and services teams.

• Through acquisitions and organic growth, Bullhorn’s infrastructure and operations engineering teams are scaling rapidly and globally. To support that growth, we need a Director to develop the strategies and frameworks to successfully integrate new products into our operations model.

• Bullhorn has a broad technology portfolio that needs to interact seamlessly for our Bullhorn One initiative to be a success. To do so will require a consistent focus on reliability, performance, and toil reduction to ensure scalable operations.

• As a senior leadership position, this role will work closely with Architecture, Development, QA, Professional/Technical Services, and Support to create a collaborative, operational environment for new tools and services supporting 20+ products across 10+ data centers/cloud environments.

• Our teams and systems are experiencing tremendous growth so we need a strategic leader to enable our Technical Operations team for immediate and long-term success.

A typical day will include:

• Working closely with Architects, SRE/System Engineers, Network Engineers, and DevOps teams to develop and maintain our cloud governance framework ensuring cost controls, performance, and security standards are in place.

• Bringing your deep understanding of Cloud technologies in building infrastructure within enterprise cloud environments by leveraging Infrastructure as a code (IaaC) and SW config/deployment tools (Puppet, Ansible, etc)

• Helping lead the strategy for expanding and scaling our public cloud hosting models while controlling costs

• Helping define cloud hosting standards across environments and product lines for better efficiency and ease of management

• Helping the teams strike a strategic balance between PaaS usage and cloud portability to gain efficiency without vendor lock-in.

• Defining policies to control new environment creation and setting role based access levels across environments

• Auditing and reviewing cloud spend and implementing tools for insight and reporting

• Working with our FinOps, TechOps, and R&D teams to ensure proper cost controls (tagging), architecture, and security requirements are being applied

• Participating in the incident management process to ensure successful execution and acting as Sev Lead (aka Incident Commander) on a rotation basis

• Helping the team balance cloud costs vs. application performance and resiliency.

• Bringing thought leadership around high availability, scalability, resilience, performance, and cloud security requirements in our operating environments

• Preparing and delivering communications to convey system health, budgetary forecasts, customer impact, remediation strategies

• Advising on systems scalability and development opportunities that can be utilized or adapted to meet/exceed operational objectives

• Promote team development to ensure we “meet the moment” as our operations evolve and scale

This role is a fit for you if...

• You have a demonstrated ability to guide the team through transformational process evolution

• You have proven expertise in AWS and Azure governance/architecture and how to implement cost controls and automations for systems use in production, test, QA environments

• You have INCREDIBLE service leadership skills ensuring that all teams at Bullhorn feel like their priorities are heard and they know the status of their projects

• You possess demonstrated expertise in AWS/Azure technical operations: networking, monitoring/alerting, tooling/automation (Terraform, Puppet, etc.), information security, containers (EKS, AKS, ECS), databases, servers/storage, etc.

• You have experience with AWS/Azure reporting tools (QuickSight, CloudWatch, CloudHealth, Insights, etc.) and can make a decision on which tool Bullhorn should use.

• You have a bias-for-action and know that the best time to start is now

• Bachelor’s Degree in information systems or similar technical field

• You have 5+ years of experience leading technical teams in a cloud operating environment

• You pride yourself on your ability to prioritize tasks, issues, escalations, and to manage multiple priorities simultaneously

• You excel at developing strong partnerships with cross-functional teams and bring multiple communication styles and work types together to accomplish a common goal

• You inspire trust through your demonstrated competence, confidence and professionalism

• You can help define and prioritize the project roadmap for Cloud Engineering ensuring proper resourcing and delivery schedules 

• You are comfortable starting without all the details 

Bonus Points…

• Experience working with global teams across multiple time zones

• Hands-on experience working in JIRA and Confluence

• Understands 3rd party monitoring/alerting/logging tools (SolarWinds, Prometheus, PagerDuty, Icinga, Elastic, Grafana, NewRelic, Splunk, SumoLogic, etc.)

• Comfortable operating within SOC/ISO compliant environments 

What we offer...

• Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
• Unlimited Vacation
• Mental health benefits (EAP & 98point6)
• Full Access to LinkedIn Learning
• Quarterly paid volunteer days
• Lucrative Employee Referral Program (eligible for prior to your first day)
• Career development opportunities up/across Bullhorn

Bullhorn's core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human.

We’re looking for real-life humans, each with their own unique set of thoughts, beliefs, cultures, identities, and a background and body that is completely individual. We also love humans who have taken less traditional paths of education and believe that experience and learning come in many forms. Together, all these unique individuals make Bullhorn stronger. If you’re reading this, you’re probably applying for/considering applying for a job with us, and we want you to know that Bullhorn is an equal opportunity employer. For us, that means we always have, and will always, strive to be as inclusive as possible in all aspects of employment and that we do not and will not tolerate discrimination of any kind.