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Job description
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Charlotte NC USA
Hybrid
Expert/Leader
Information Technology • Internet of Things • Mobile • On-Demand • Software
The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
The Role
Lead digital merchandising and offer strategy for cable and mobile ecommerce channels. Coordinate catalog updates promotions and launches; partner cross-functionally to optimize conversion pricing and customer experience; measure performance with KPIs and analytics; and manage priorities in a matrixed environment.
Summary Generated by Built In
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship now or in the future.
Are you driven by the challenge of elevating digital sales and merchandising strategies across multiple platforms? As a Director Digital Sales Merchandising at Spectrum you'll lead the vision for our cable and mobile ecommerce sales channels ensuring every product and promotion online aligns with business goals and customer needs. As a critical partner across teams you'll drive seamless execution and measurable success for our digital sales offers directly impacting how customers experience our services.
How You'll Make an Impact
Working Conditions
What You'll Bring to Spectrum
Required Qualifications
Education
Experience
Skills
Preferred Qualifications
Education
Experience
Skills
#LI-VB1
MST715 2026-73599 2026
Here our employees don't just have jobs they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history if any will be considered in a manner consistent with applicable laws including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet® TV Mobile and Voice. Beyond our connectivity solutions we also provide local news programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer including job seekers with disabilities and veterans.
#BI-Hybrid
Are you driven by the challenge of elevating digital sales and merchandising strategies across multiple platforms? As a Director Digital Sales Merchandising at Spectrum you'll lead the vision for our cable and mobile ecommerce sales channels ensuring every product and promotion online aligns with business goals and customer needs. As a critical partner across teams you'll drive seamless execution and measurable success for our digital sales offers directly impacting how customers experience our services.
How You'll Make an Impact
- Lead and shape the digital merchandising and offer strategy for Spectrum's cable and mobile digital sales channels
- Coordinate and prioritize digital offer rollouts promotions and catalog updates to maintain a compelling and accurate online presence
- Partner with marketing analytics product billing technology and operations teams to deliver on business objectives and campaign launches
- Oversee catalog readiness and synchronize launches for new products pricing changes and promotional efforts
- Measure and analyze offer and merchandising performance using KPIs dashboards and analytics to drive data-based decisions
- Identify and implement opportunities to optimize conversion revenue and customer experience across ecommerce platforms
- Serve as a key liaison translating business strategy into actionable catalog execution for internal teams and stakeholders
- Manage priorities and resolve competing demands in a fast-paced matrixed environment to ensure high-quality digital customer experiences
Working Conditions
- Office environment with occasional travel as needed
- Eligible for Spectrum's hybrid work policy with the option to work from home up to one day per week
What You'll Bring to Spectrum
Required Qualifications
Education
- Bachelor's degree in business marketing technology information systems or equivalent
Experience
- 8+ years of digital sales digital merchandising ecommerce or catalog management experience
- 3+ years of leadership experience in digital commerce merchandising or offer management roles
- 5+ years of experience leading offer strategy or rollout execution for customer-facing digital channels
- 5+ years of experience working cross-functionally with product marketing billing technology and operations
- 5+ years of experience prioritizing and coordinating catalog updates launches or pricing changes
- 3+ years of experience using analytics to inform business decisions and optimization
9+ years of progressive experience in digital sales merchandising ecommerce product - operations or catalog management
- Experience leading offer strategy rollout planning or merchandising execution for customer-facing digital sales channels
Skills
- Strong understanding of telecom or cable product catalogs and offer configuration
- Experience with enterprise catalog platforms such as Salesforce Oracle or Amdocs
- Expertise in promotional strategy offer testing pricing optimization and conversion improvement
- Knowledge of catalog structures pricing dependencies and fulfillment considerations
- Proficiency in reporting KPI analysis and performance measurement
- Ability to translate business requirements into execution priorities
- Familiarity with product lifecycle processes and cross-functional implementation planning
- Familiarity with agile or hybrid delivery environments
Preferred Qualifications
Education
- MBA or advanced degree
Experience
- 5+ years of telecom cable broadband wireless or mobile industry experience
- 3+ years of digital merchandising for both cable and mobile experiences
- 3+ years of analytics-driven offer optimization and customer behavior analysis
Skills
- Strong expertise in offer rollouts within a cable company
- Experience with promotional strategy offer testing pricing optimization and digital conversion improvement
- Experience in digital product merchandising for subscription-based or service-based businesses
- Familiarity with billing dependencies product configuration rules and order flow impacts in telecom environments
- Experience using analytics to assess offer efficiency customer behavior and business performance
#LI-VB1
MST715 2026-73599 2026
Here our employees don't just have jobs they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history if any will be considered in a manner consistent with applicable laws including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet® TV Mobile and Voice. Beyond our connectivity solutions we also provide local news programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer including job seekers with disabilities and veterans.
#BI-Hybrid
Skills Required
- Bachelor's degree in business marketing technology information systems or equivalent
- 8+ years digital sales digital merchandising ecommerce or catalog management experience
- 3+ years of leadership experience in digital commerce merchandising or offer management roles
- 5+ years leading offer strategy or rollout execution for customer-facing digital channels
- 5+ years working cross-functionally with product marketing billing technology and operations
- 5+ years prioritizing and coordinating catalog updates launches or pricing changes
- 3+ years using analytics to inform business decisions and optimization
- Strong understanding of telecom or cable product catalogs and offer configuration
- Experience with enterprise catalog platforms such as Salesforce Oracle or Amdocs
- Expertise in promotional strategy offer testing pricing optimization and conversion improvement
- Knowledge of catalog structures pricing dependencies and fulfillment considerations
- Proficiency in reporting KPI analysis and performance measurement
- Ability to translate business requirements into execution priorities
- Familiarity with product lifecycle processes and cross-functional implementation planning
- Familiarity with agile or hybrid delivery environments
- MBA or advanced degree
- 5+ years of telecom cable broadband wireless or mobile industry experience
- 3+ years of digital merchandising for both cable and mobile experiences
- Experience in digital product merchandising for subscription-based or service-based businesses
What the Team is Saying
Spectrum Compensation & Benefits Highlights
- Retirement Support—Retirement funding is highlighted by a dollar‑for‑dollar 401(k) match up to 6% of pay plus an additional 3% company contribution for most employees. Feedback suggests this effectively delivers up to 9% in company contributions when employees contribute at least 6%.
- Healthcare Strength—Health coverage includes multiple national medical options (plus Kaiser in some areas) dental/vision EAP counseling and up to $1500 in employer funding to a health account for certain plans. The company states it has absorbed premium increases for medical dental and vision for 12 consecutive years.
- Wellbeing & Lifestyle Benefits—Education at no cost via Guild covers selected associate bachelor’s certificate and bootcamp programs with up to $10000/year for certain graduate or out‑of‑catalog programs. Connectivity perks include free and discounted Spectrum services and deep Spectrum Mobile discounts for eligible lines.
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The Company
HQ: Stamford CT
100000 Employees
Year Founded: 1993
What We Do
Our Product and Technology team creates develops and operates the nation’s fastest mobile service most reliable internet service most viewed live TV app and the most advanced WiFi serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer architect engineer developer operator or data scientist. We are creative disciplined hard-working complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
Why Work With Us
At Spectrum we continually refine technology process and structure. We are committed to delivering a superior network infrastructure the most competitive products and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.
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