Director E-Commerce Ops & Site Reliability Engineering

We believe that difference sparks brilliance so we welcome people and ideas from everywhere to join us in stretching what’s possible.
At Tapestry being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition our creativity is unleashed. This global house of brands – Coach and Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions so when we say we believe in dreams we mean we believe in making them happen. We’re always on a journey to becoming our best but you can count on this: Here your voice is valued your ambitions are supported and your work is recognized.
A member of the Tapestry family we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity inclusion and diversity. 

Build manage and mentor a strong team of onsite and offshore Ecommerce support and Site Reliability engineers to support E-commerce websites on SFCC platform. Ensure system availability (Service Level Objectives Agreement and Indictor) reliability scalability and performance of sites across all Tapestry brands. Ensure system availability (Service Level Objectives Agreement and Indictor) reliability scalability and performance of sites across all Tapestry brands. Lead team to develop tools automation processes and metrics to ensure maximum reliability uptime and availability for our customers. Collaborate with Development QA and other support teams to understand deployment practices and processes and work towards iteratively improving releases scalability availability and cost management. Identify risks suggest and negotiate appropriate mitigation to the risks. Provide communication and reporting to key project and business stakeholders to improve product functionality resolve issues and improve customer satisfaction. Provide subject matter expertise for functional and technical aspects of the Salesforce Commerce Cloud platform. Lead 24/7 Incident response to remediate urgent incidents impacting unified commerce portfolio. Drive communication & strategic planning across internal and external stakeholders to improve consumer experience related to the digital ecommerce portfolio. Escalate unresolved incidents/issues as required maintaining ownership through resolution.

Requires a Bachelor’s degree in ECommerce Computer Science or related field or foreign equivalent; must have 5 years of experience in the job offered or related position; must have experience with the following:

• Experience in E-Commerce OMS Retail and Customer Service Systems working in a fast-moving environment solving problems at scale;
• Experience on SDLC using Agile or Waterfall;
• Experience with tools like JIRA Confluence Tableau Domo Quantum Metrics mPulse and Rigor;
• Experience with 3rd party and legacy integrations for payment tax fraud etc;
• Experience with various cloud infrastructure like AWS Azure Google Cloud etc;
• Experience with Security BOT attacks IT Audit Accessibility GDPR CCPA PII & PCI policies;
• Experience with Salesforce ecosystem like SFCC SFMC SFSC Akamai CDN IBM Sterling OMS or S4 or WMS; and
• Experience with Accessibility GDPR PII & PCI policies

Offering a salary of at least at least $180000 to $215000 per year depending on experience. 40 hrs. per week. 

The role has 6 direct reports.

Apply via the career website at https://tapestry.com/careers. Reference job # PD861585.

Our Competencies for All Employees
Courage: Doesn’t hold back anything that needs to be said; provides current direct complete and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people up down and sideways inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
 
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.                                                                                                    
 

Tapestry Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment hiring promotion compensation transfer training discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age sex sexual orientation gender identity genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process please contact Tapestry People Services at 1-855-566-9264 or [email protected]

Visit Tapestry Inc.

Base Pay Range

Here are some of the benefits that we offer: Medical insurance Dental insurance Vision insurance 401 (K) Paid Paternity and Maternity leave Commuter Benefits Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.

What We Do

A tapestry is made of many threads woven into one story. So are we. Our global house of brands unites the magic of Coach and Kate Spade New York. By intertwining different people and ideas we push ourselves in our work pull out the unexpected in what we create and expand the bounds of possibility. Our brands were created by dreamers who were determined to turn ideas into icons and with passion made it happen. We’ve grown by finding people similarly dedicated to the dream all over the world. We hold ourselves to high standards in every material process and person that plays a part in our work and we embrace difference by design because diverse perspectives are at the heart of creativity. We find brilliance in the intersections—of beauty and function of heritage and innovation of accessibility and aspiration—which is how we break through with magic and logic in our culture and our craft. The result is that we stand taller together. Tapestry elevates the best in our people and brands. We use our collective strengths to move our customers and empower our communities to make the fashion industry sustainable and to build a house that’s equitable inclusive and diverse. Individually our brands are iconic. Together we can stretch what’s possible.

Why Work With Us

We believe that difference sparks brilliance so we welcome people and ideas from everywhere to join us in stretching what’s possible. At Tapestry being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition our creativity is unleashed.

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