Director, Engagement Managers

The Director, Professional Services Engagement Management is a grade 10

- Extends the responsibilities of Sr. Manager of Professional Services
- Forecast and deliver to the Professional Services bookings plan and supporting delivery and revenue recognition goals.
- Develop strategies and plan to improve services selling, increase service attach, and increase efficiency of services sales processes
- Develop a data-driven growth plan for the Engagement Manager team. Execute on hiring plan to staff the team appropriately to hit customer satisfaction and financial goals.
- Contribute to thought leadership and practice development efforts in order to help evolve and mature practice service areas of GitLab Professional Services.
- Craft and lead the pursuit strategy for Services for both direct and partner services opportunities to ensure customers get the most value with GitLab Solutions.
- Deeply understand customers' needs and requirements to efficiently and effectively provide a solution and expand Gitlab's scope in every opportunity.
- Partner with Sales, Customer Success, and Channel leadership to develop integrated GTM strategies and integrate services selling into sales and adoption strategies and processes to optimize globally for positive customer and business outcomes.
- Support opportunity progression and negotiation to deliver to booking plan while ensuring services deals are set up to ensure quality delivery, reliable revenue recognition, and customer outcome delivery.
- Lead, drive and implement our business strategy and plans to meet all business goals.

* 5+ years of experience managing, leading, and/or delivering professional services or customer success.
* 3+ years of experience with a subscription-based business model, delivering on-premises and SaaS solutions.
* 3+ years of experience in Professional Services sales
* Experience with consulting services focused on Software Development Lifecycle, Agile/DevOps transformation, Cloud Computing, implementation, and migration services.
* Experience partnering with Account Executives, presenting solutions, and implementing methodology during a sales process
* Experience managing technical, cross-functional professional services teams (e.g., consulting, implementation, trainers, project managers) and delivery partners.
* Ability to use GitLab

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.