Director, Experience Management & Governance

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Experience Management & Governance based in Canada.

This senior leadership role sits at the intersection of governance, risk management, and enterprise program execution, ensuring that large-scale operational and regulatory frameworks are effectively designed, implemented, and continuously improved. You will play a key role in shaping and overseeing first-line governance programs across complex business units, ensuring alignment with regulatory expectations, internal risk appetite, and enterprise strategy. The position requires close collaboration with senior executives, cross-functional teams, and external stakeholders, including regulators. You will lead the development of integrated frameworks that strengthen control environments, improve operational efficiency, and support informed decision-making. This is a highly strategic and influential role that combines program leadership, risk expertise, and organizational transformation. It is best suited for a seasoned leader who thrives in complex, ambiguous environments and enjoys driving large-scale governance excellence.

In this role, you will be responsible for leading enterprise-wide experience management and governance programs, ensuring robust risk management, regulatory compliance, and effective operational execution across multiple business units.

• Lead the design, implementation, and ongoing management of first-line governance, risk, and compliance programs across complex business environments
• Act as a subject matter expert on regulatory requirements, internal controls, and enterprise risk management frameworks
• Oversee large-scale strategic programs, ensuring alignment with business objectives, risk appetite, and governance standards
• Partner with senior leaders to interpret regulatory changes and translate them into actionable business requirements and control improvements
• Monitor program effectiveness, identify gaps, and recommend enhancements to strengthen control environments and operational resilience
• Represent the organization in governance forums, risk committees, and regulatory discussions as required
• Lead change management initiatives, including readiness planning, stakeholder engagement, execution, and sustainment strategies
• Develop, maintain, and enhance policies, procedures, and training programs to support risk awareness and compliance culture
• Provide oversight and quality assurance for audits, regulatory reviews, and internal/external examinations
• Drive stakeholder alignment across multiple business units and ensure consistent execution of governance frameworks
• Analyze complex data and risks to provide strategic insights and recommendations to senior leadership
• Foster a strong risk-aware culture through coaching, communication, and leadership engagement

Requirements:

The ideal candidate brings deep experience in governance, risk, and program management within complex financial or regulated environments, with strong leadership and analytical capabilities.

• 9+ years of relevant experience in governance, risk management, compliance, or program leadership roles
• Post-secondary degree in a related field or equivalent combination of education and experience
• Expert-level program management skills with experience leading large-scale, complex initiatives
• Strong understanding of regulatory frameworks, operational risk, AML, and compliance requirements
• Proven ability to act as a subject matter expert in internal controls and enterprise risk systems
• Exceptional analytical, problem-solving, and data-driven decision-making skills
• Strong stakeholder management and influence skills across senior leadership and cross-functional teams
• Excellent communication skills, with the ability to simplify complex regulatory concepts
• Ability to operate effectively in ambiguous and evolving environments
• Strong collaboration skills with a track record of working across large, matrixed organizations
• Experience in change management, policy development, and operational governance frameworks

Benefits:

• Competitive base salary ranging from $105,000 to $182,900 CAD depending on experience and location
• Performance-based incentives and discretionary bonuses (where applicable)
• Comprehensive health, dental, vision, life, and accident insurance coverage
• Retirement savings and pension plan options
• Tuition reimbursement and continuous learning support programs
• Flexible work arrangements, including remote work options within Canada
• Access to leadership development, coaching, and career advancement opportunities
• Inclusive, diverse, and collaborative work environment focused on long-term growth and impact
• Strong employee support programs including wellness and professional development resources