Daxko

Director Implementation Services

Posted Yesterday

Hiring Remotely in United States

Remote

105K-157K Annually

Senior level

Fitness • Healthtech • Information Technology • Payments • Software

Powering every wellness journey.

The Role

As the Director of Implementation Services you will lead teams to ensure high-quality implementations foster collaboration and enhance customer experiences while driving growth and process improvements.

Summary Generated by Built In

Daxko builds the software that powers fitness wellness and community organizations—everything from member management and payments to digital engagement and analytics. From small studios to the largest associations we help thousands of fitness businesses streamline operations enhance member experiences and drive sustainable revenue growth.

At Daxko we’re on a mission to help the world get healthier by connecting people to the programs and communities that matter most. As our Director of Implementation Services you’ll play a key role in delivering on that mission by leading teams who bring our solutions to life for customers.

This is a high-impact leadership role where you’ll guide managers and team leads shape the implementation experience and ensure every customer starts strong with Daxko.

What you’ll do

As Director of Implementation Services you’ll lead a team of leaders and their implementation teams creating an environment where people do their best work and customers see real value fast.

You will:

Serve as the primary leader for implementation services within your market
Guide teams to deliver high-quality efficient implementations across our product suite
Coach and develop managers and team leads through regular one-on-ones team meetings and performance conversations
Foster a culture that balances accountability collaboration and fun
Build strong partnerships across Daxko teams including Sales Product Engineering and Support
Ensure every customer has a positive seamless implementation experience
Step in on escalated issues and lead with sound judgment to resolve challenges
Partner with Sales to plan for growth including forecasting and headcount needs
Improve how we work by identifying and driving process and system enhancements
Contribute to market strategy through participation in Market Council
Identify opportunities to expand value through billable services

What you bring

You’re a people-first leader who knows how to scale teams improve processes and deliver results in a SaaS environment.

You likely have:

Experience leading and developing leaders (not just individual contributors)
A track record of driving results across cross-functional teams
Strong communication skills and the ability to build trust across all levels
Confidence navigating complex situations and resolving conflict thoughtfully
A detail-oriented mindset with the ability to balance multiple priorities and deadlines
Strong analytical and problem-solving skills
Experience managing projects that involve collaboration across Sales Support Product and Engineering

What you’ll need

Bachelor’s degree or equivalent experience
7+ years of relevant experience including leadership in implementation professional services or similar functions
Experience in a SaaS environment ideally with exposure to process improvement and scaling teams

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense including thought and perspective age ability nationality ethnicity orientation and gender. The skills perspectives ideas and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members and this is reflected through our offices and benefits and great perks. These perks are only for our full-time team members.

Some of our favorites include:

🏝 Flexible paid time off

⚕️ Affordable health dental and vision insurance options

💪 Monthly fitness reimbursement

🤑 401(k) matching

🍼 New-Parent Paid Leave

👖 Casual work environments

🏡 Flexible work - remote & hybrid

All your information will be kept confidential according to EEO guidelines.

#LI-Remote

Where you fall within the compensation range is based on how you demonstrate the skills and competencies needed for the role. We typically reserve the upper half of our compensation bands for team members who have grown within Daxko. In addition to base salary some roles may be eligible for bonuses commissions or other performance-based incentives. We also offer a comprehensive benefits package recognition programs and plenty of opportunities to grow your career with us.

The pay range for this role is $104921 – $156900 per year.

What the Team is Saying

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The Company

HQ: Birmingham AL

800 Employees

Year Founded: 1998

What We Do

Daxko powers health and wellness throughout the world. Every day our team members bring their passion and expertise to help health and wellness facilities operate smoothly and engage their members. Whether it’s supporting a fitness club a community center or a local boutique studio Daxko is there powering 40% of fitness and wellness facilities nationwide. We’re more than just a tech company; we’re committed partners empowering wellness organizations to create meaningful lasting impact in their communities.

Why Work With Us

At Daxko you’re more than just an employee—you’re valued. We celebrate diversity knowing it drives innovation. Your hard work is rewarded with competitive pay benefits and flexibility that fits your life. From a month-long break every five years to resources that help you grow Daxko is where your career and well-being truly thrive.