Director Implementations and Adoption

Getting a customer live is just the beginning. Getting them to actually adopt embed and expand the Pluralsight Platform inside their organization — that's where transformation happens. That's the mission you'll own.

We're looking for a Director of Implementation & Adoption Services to build and scale the team systems and playbooks that turn new customers into power users. This is a role for someone who thrives at the intersection of people leadership delivery excellence and cross-functional strategy — someone who sees implementation not as a hand-off task but as the foundation of customer lifetime value.

If you love building high-performing teams designing scalable delivery models and being the calm decisive voice when things get complex keep reading.

Who You're Committed to Being

• A customer-obsessed operator. You measure success in time-to-value adoption depth and renewal — not just tickets closed.

• A builder not just a manager. You don't inherit a playbook — you write it test it and improve it.

• A calm executive presence under pressure. When an enterprise account is at risk you're the person the room turns to.

• A talent magnet. You recruit coach and retain professionals who want to do the best work of their careers.

• A cross-functional connector. You know that implementation success is a team sport with Sales CS Product and Finance.

What You'll Own

• The end-to-end delivery model — from contracting through go-live including milestone tracking and a seamless handoff to Customer Success.

• Methodology and playbooks — defining documenting and continuously improving implementation and adoption standards tailored to each customer segment.

• Scalability and automation — identifying where technology process redesign or outsourcing models can improve efficiency without sacrificing quality.

• Team growth — recruiting developing and retaining Implementation & Adoption professionals at every level.

• Executive escalation — stepping in as the senior point of contact for at-risk or complex onboarding and adoption engagements.

• Strategic partnership with Customer Success — co-designing adoption strategies and handoff experiences that feel effortless to the customer.

• Services innovation — evaluating and building new implementation and adoption offerings that expand our value proposition.

• Performance visibility — owning and reporting on KPIs including time-to-value on-time go-live rate adoption depth onboarding CSAT and first-renewal retention.

Experience You'll Bring

• 10+ years in SaaS implementation professional services or customer onboarding/adoption — including 6+ years leading people.

• A proven track record scaling implementation and adoption teams inside a high-growth SaaS environment.

• Fluency in both the technical and human sides of enterprise adoption — integrations like SSO SCIM LMS API and analytics alongside the change management that makes adoption stick.

• A track record of cross-functional influence with Sales Customer Success Product and Finance leadership.

• Experience building and/or managing billable professional services offerings.

• Bonus: a background in workforce development L&D strategy or technology skills enablement.

Why you’ll love working here:

• We work in a blended environment that supports collaboration flexibility and connection across teams.

• We are mission-driven shaping the future of tech upskillling and delivering impact that matters.

• We foster a culture of inclusion and belonging where everyone can contribute and thrive.

• We are always learning creating an environment where you can take on new challenges expand your skills and grow with purpose.

• Benefits include competitive compensation bonus eligibility comprehensive medical coverage unlimited PTO wellness reimbursement professional development funds and more.

About us:

Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence cloud computing cybersecurity software development and machine learning. We offer highly curated content developed by vetted technology experts industry leading skill assessments and hands on immersive learning experiences designed to help individuals skill-up faster.

This role is primarily performed in an office or home office setting and involves standard computer-based work.

Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability age or veteran status. We also consider qualified applicants with criminal histories consistent with EEOC guidelines and local laws. If you need an accommodation to apply interview or perform essential job functions please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity equity inclusion and belonging in our DEIB Report.

The annual US base salary range for this role is 169000-212000 CAD. Actual compensation will depend on location skills experience and other factors. Additional benefits and bonuses may apply.

Applications must be submitted within 90 days after the initial posting date to be considered.

Recruiting Scam Notice:

Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page.

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What We Do

Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence cloud computing cybersecurity software development and machine learning. Pluralsight offers highly curated content developed by vetted technology experts industry leading skill assessments and hands-on immersive learning experiences designed to help individuals skill-up faster.

Why Work With Us

Pluralsight is a place for builders who believe learning changes everything. Here you’ll help shape the future of tech upskilling grow with purpose and thrive alongside teammates who care deeply about their craft each other and the impact we create together. Join us and make your mark.

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