Director, IT Infrastructure

SailPoint, the industry leader in Identity Security, is seeking an experienced and dynamic leader to manage the IT systems, network, and infrastructure operations team at one of the highest rated companies to work for in the country. Reporting to the Sr. Director of IT Operations, this position will be responsible for management of the company's global corporate infrastructure (both on premise and in the cloud). Leading a team of server, network, and cloud system administrators, this is a challenging and impactful role that will have significant influence across all areas of the company. The successful candidate will draw on their years of enterprise-level IT system administration and operations leadership experience to build and scale infrastructure, systems, and networks in support of IT's mission to continually accelerate the business. Come make your mark in a high energy environment at one of the most consistently highest rated "best places to work" in Austin over the past 10 years!
Technological Responsibilities:

• Oversee operation and system administration of SailPoint's global IT infrastructure environments including:
  
  • Three global data centers with thousands of Windows and Linux VMs and over 0.5 PB of enterprise storage that support Engineering development and test environments
  • Dozens of AWS, Azure, and GCP cloud IaaS environments supporting business units across the company
  • Global corporate Microsoft Windows domain, Azure Active Directory and SSO, and Office365
  • IT security infrastructure including NGFWs, IDS/IPS, OpenDNS, on-prem and cloud-based VPN, and email security systems
  • Multiple global LAN and WAN networks
  • Office networks located in Austin, Israel, India, and the UK
• Work closely with SailPoint's Cybersecurity organization in support of IT security operations and administration of the company's security systems and applications
• Ensure all systems are implemented and managed according to vendor and industry best-practices
• Maintain proper patching of all systems in accordance with Cybersecurity risk requirements
• Maintain IT compliance activities and governance controls in support of the company's SOC2, ISO 27001, FedRAMP, and SOX certifications
• Work closely with Engineering in support of SailPoint's development and test environments
• Stay abreast of key IT industry technologies, best practices, and strategies
• Help evaluate and implement new technology solutions, processes, and procedures
• Develop and maintain relationships with technology vendors
• Assist in developing operational and capital expense budgets, including personnel budgets

Leadership Responsibilities:

• Manage and mentor a team of managers and IT system administration professionals to ensure the consistent delivery of strong results while embracing SailPoint's highly successful culture
• Manage department projects, schedules, tasks, and initiatives according to set of dynamic priorities
• Track progress and measure results across an organization
• Develop and maintain OKRs, KPIs, and other operational metrics
• Motivate and retain top IT talent, encourage professional development, and reward outstanding performance
• Mentor staff to help them grow in their skills and expertise across a wide array of technologies
• Deliver all IT results with an emphasis on strong customer service

Requirements:

• 10+ years of progressively complex IT experience in enterprise environments
• 5+ years of IT leadership experience with a proven ability to successfully build and grow technical organizations at the enterprise level
• A bachelor's degree or equivalent industry experience
• Extensive experience architecting, implementing, and managing complex global heterogeneous infrastructures
• Expert-level knowledge of Microsoft Enterprise Technologies including AD, Azure Active Directory, Windows Domains, and Office365
• Experience managing cloud IaaS environments (AWS, Azure, GCP)
• Strong knowledge and understanding of a wide array of IT Security technologies including NGFW, IDS/IPS, VPNs
• Solid knowledge in Linux systems management
• Solid knowledge of Cisco networking
• Knowledge of Identity Access Management (IAM) and/or Identity Governance Administration (IGA) systems
• Solid experience with IT operations processes including ITSM, Asset Inventory/CMDB, and Change Management
• Experience supporting high-demand engineering development and test environments
• Experience with compliance frameworks such as SOX, SOC2, ISO 27001, and FedRAMP
• Dynamic leader with a proven track record of delivering consistent results in complex, high growth environments
• Ability to lead, motivate, and mentor a high performing technical team
• Strong relationship skills - ability to build positive rapport across all levels of the organization
• Strong project organization and prioritization skills
• Demonstrated understanding how to measure team performance and track OKRs, KPIs, and other metrics
• Ability to foster a culture of helpfulness, strong customers service, and sense of urgency
• Ability to sustain an equitable, inclusive, and diverse environment
• Excellent time management skills, attention to detail, and ability to multi-task and prioritize work
• Excellent oral and written communication skills
• Occasional travel required to our other sites or industry/training events
• #LI-KJ1

SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.