Director, Marketing Operations & Administration

About Us

Avenue One is a disruptive force in U.S. real estate, professionalizing the rental experience for thousands of families across the country. A “prop-tech scaleup” by definition, we are a service platform that enables investors to access single-family rental (SFR) homes by connecting an ecosystem of boots-on-the-ground, local partners to institutional financing. We are in the business of partnerships: finding, vetting and empowering local experts nationwide to find, buy, renovate, lease, and manage properties on behalf of our clients.

We find and purchase properties and coordinate the efforts of our partners through a proprietary technology stack. This system takes in huge amounts of data at national and local levels, which combined with information about each individual property, gives us and our partners a competitive advantage in pricing, speed, and scale. The technology is constantly evolving to remain best-in-class, but it is only as good as our team that drives it, which is where you come in.

Avenue One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, familial status, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salary Range 

The base pay range for this role is estimated to be $155,000 - $195,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Location 

• 199 Lafayette Street, 7th Floor, New York, NY 10012

Job Description

This new role will focus on supporting our team’s growth by managing team administration and operations and increasing productivity, efficiency and processes.

The ideal candidate is an organized, analytical and team-oriented person who is ready to bring their first-class organizational chops to the table to elevate the team around them.  

Administration and Operational Management

• Oversee day-to-day operations across the Comms and Brand & Creative Services teams
• Enable execution of Oversee Comms and Brand & Creative Services initiatives from ideation to implementation
• Determine and prioritize tasks and allocate accordingly
• Ensure accurate and timely reporting on project performance
• Continuously optimize processes and systems within and across teams to improve efficiency and productivity
• Proactively identify operational bottlenecks and preemptively implement solutions to optimize scalability and efficiency

Cross-functional Collaboration

• Ensure clear communication between the Comms and Brand & Creative Services teams and other teams - specifically internal clients -   fostering effective collaboration and coordination to drive seamless execution of projects

Strategic Planning

• Identify and provide recommendations to improve the functionality, efficiency and production within Comms and Brand & Creative Services teams
• Ensure alignment of operations with overarching business objectives and company goals(Avenue One Goal Cascade)
• Develop and implement scalable operational strategies, systems, and processes to support the team’s (and therefore company's) growth trajectory
• Analyze project operational data and provide regular reports to the executive team, highlighting areas for improvement and making data-driven recommendations
• Create new policies to foster excellence in performance
• Establish KPIs and implement performance tracking systems
• Oversee internal team performance reviews

Team Leadership

• Build, mentor, and lead a high-performing operations team.
• Set clear goals and expectations, provide regular feedback and coaching, and foster a culture of collaboration, accountability, and continuous improvement
• Coordinating internal training and professional development

Vendor and Partner Management

• Evaluate, negotiate, and manage relationships with external vendors and partners
• Set up systems and processes to enable and ensure compliance with contractual obligations and quality standards

Experience / Qualifications

• 8-10+ years of experience in an operations, creative, marketing or other management role.
• High level of organizational intelligence, meticulous attention to detail and an ability to multitask
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Ability to thrive in a fast-paced, dynamic startup environment and adapt to rapidly changing priorities.
• High level of organizational intelligence, meticulous attention to detail and an ability to multitask
• Resourceful - can take whatever tools are available and use them to create positive outcomes.
• Demonstrated experience in process optimization, project management, and change management.
• Excellent strategic thinking and problem-solving abilities.
• The ability to research, select and implement systems to support the team’s work.
• Team management experience
• Strong leadership skills with a track record of building and managing high-performing teams.
• Experience negotiating with vendors and other stakeholders
• (Not required but preferred) Experience working at a creative agency

Compensation / Benefits / Culture 

• Compensation commensurate with experience 
• Company-provided home office tech
• Company-paid Medical, Vision, Dental, and wellness benefits for employees and dependents
• Team-oriented and supportive working environment; company-sponsored events and activities 
• Flexible vacation and sick days