Director of Account Management

• Founded in 2012 | Member of French Tech Next40
• 750+ employees in 9 offices worldwide: Paris Barcelona Bordeaux Boston London Munich New York Sydney Tokyo

• Work Hard Together: Teamwork and collaboration are the foundation of our success
• Get Things Done: We prioritize action and efficiency for impactful results
• Go Above & Beyond: We tackle challenges proactively and always aim for excellence
• Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
• Satisfy & Empower Clients: We're committed to our clients' success

• Lead coach and develop a team of Account Managers responsible for renewals upsell and cross-sell execution building a high-performance culture centered on accountability collaboration and customer value while owning team attainment against renewal expansion and net revenue retention goals including managing their own quota in a player/coach role
• Establish the operating cadence inspection framework and commercial discipline required to manage a predictable renewals and growth business including rigorous forecasting pipeline management and renewal visibility to ensure leadership has clear insight into upcoming risk and opportunities
• Act as an executive sponsor and escalation point for high-risk renewals and complex commercial negotiations supporting your team in developing win-win strategies that maximize contract value while protecting customer relationships
• Partner with Customer Success Sales Finance Rev Ops Operations and Legal to identify commercial risk early build mitigation plans reduce churn and align on account strategies that expand customer adoption across Mirakl's broader portfolio
• Build repeatable processes playbooks and best practices for complex renewals and multi-product expansion while hiring onboarding and mentoring top talent to create clear development paths for future leaders

• 8+ years of experience in SaaS account management renewals customer sales or related enterprise commercial roles
• 3+ years of people management experience leading high-performing account management renewals or post-sales commercial teams
• Demonstrated success managing and coaching teams through complex multi-year enterprise renewals and expansion deals
• Strong track record of achieving or exceeding retention upsell cross-sell and net revenue goals
• Bachelor's degree required

• Negotiating value-based commercial agreements with CXO-level stakeholders
• Navigating complex customer organizations and aligning cross-functional teams
• Financial operational and analytical acumen with the ability to use data to drive decisions
• Coaching and developing talent across different performance levels
• Ability to manage a player/ coach role
• Executive presence and communication to influence internally and externally
• Proficient in MEDDPICC and Challenger methodology

What We Do

Since 2012 Mirakl has been pioneering the platform economy empowering retail and B2B enterprises with the most advanced secure and scalable technology to digitize and expand product assortment through marketplace and dropship improve efficiency in supplier catalog management and payments personalize shopping experiences and boost profits through retail media. Mirakl is trusted by Macy’s Saks Henry Schein The Knot 1800-Flowers Best Buy Lowe's Ulta and 450+ industry-leading businesses worldwide.

Why Work With Us

At Mirakl you will have all the advantages of a start-up environment: innovation adaptability autonomy flexible process and a real involvement in decision making. Each employee contributes to Mirakl’s success either as a group or individually by using their unique skills and working in harmony with our corporate values.

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