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Job description
About Eve
Eve is redefining legal technology for plaintiff law firms and we're building the team that will take us there. We help firms handle more cases recover more for clients and grow with AI that works across every stage of a case from intake through resolution. The next generation of great plaintiff firms will be AI-Native and Eve is how they get there. But what makes Eve different isn't just the product. It's how we build it. If you're someone who takes ownership stays curious and wants to build AI that's already changing how law is practiced this is where you belong.
Product-market fit: Eve is trusted by over 1000+ law firms and we’re growing fast.
Backed by top investors: We’ve raised over $160M from world-class partners including Spark Capital Andreessen Horowitz(A16z) Menlo Ventures and Lightspeed.
Built by a world-class team: Engineers designers and operators from places like Scale Meta Airbnb Cruise Square Rubrik and Lyft are building Eve from the ground up.
AI-Native from day one: We’re on the bleeding edge of AI collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work.
Explosive growth: We are growing 2X revenue Quarter over Quarter.
This is a hands-on leadership role for someone who is equally comfortable in the boardroom on a plane visiting customers and deep in the details of renewal strategy and account health. You’ll partner closely with Sales Product and Leadership to ensure our enterprise customers realize measurable value and remain long-term strategic partners.
You’ll inherit and lead a growing team while helping define what excellence looks like for enterprise customer engagement at scale.
What You’ll Do- Own the enterprise customer success strategy and renewal motion for all strategic accounts and shape the long-term vision for the enterprise customer journey as the company continues to scale
- Build strong executive relationships with enterprise customers through frequent onsite visits QBRs and ongoing strategic engagement
- Drive renewal outcomes across a rapidly growing enterprise customer base ensuring strong retention and expansion performance
- Establish a proactive scalable enterprise success playbook and operating cadence
- Lead from the front in high-stakes customer situations including escalations executive alignment and renewal negotiations
- Partner cross-functionally with Sales Product Support and Leadership to advocate for customer needs and drive long-term account success
- Coach and mentor a growing enterprise CS organization
- Create a high-touch customer engagement model that strengthens influence trust and adoption across executive stakeholders
- 8+ years of experience in Customer Success Account Management or Strategic Partnerships within B2B SaaS
- Significant experience managing large enterprise accounts and complex renewals
- Proven track record owning and scaling enterprise customer success motions at reputable high-growth technology companies
- Deep experience working directly with executive stakeholders and navigating complex organizations
- Commercially minded with strong instincts around renewals expansion and customer strategy
- Highly charismatic relationship-oriented and comfortable operating as the face of the company with customers
- Strong operator who can build process accountability and rigor while remaining deeply customer-facing
- Experience leading and developing high-performing Customer Success teams
- Comfortable with frequent travel and in-person customer engagement
- Thrives in fast-moving environments and enjoys building systems and processes from the ground up
Final compensation will be determined based on a variety of factors including but not limited to relevant experience skills interview performance and the scope and level of the role and candidate.
Benefits
💰 Competitive Salary & Equity
💹 401(k) Program with Employer Matching
⚕️ Health Dental Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚗 Commuter Benefits*
🧑💻 Autonomous Work Environment
🖥️ Workplace Setup Reimbursement
🏠 Telecomm Stipend
🏝 Flexible Time Off (FTO) + Holidays
🚀 Quarterly Team Gatherings
🥪 In office Perks*
Eve Legal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information veteran status or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process reach out to your recruiter.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Skills Required
- 8+ years of experience in Customer Success Account Management or Strategic Partnerships within B2B SaaS
- Significant experience managing large enterprise accounts and complex renewals
- Proven track record owning and scaling enterprise customer success motions
- Deep experience working directly with executive stakeholders
- Strong instincts around renewals expansion and customer strategy
- Experience leading and developing high-performing Customer Success teams
What the Team is Saying
Eve Compensation & Benefits Highlights
- Healthcare Strength—Core medical dental vision life and short- and long-term disability insurance are included signaling a comprehensive health safety net. Coverage breadth spans primary health needs and income protection.
- Retirement Support—A 401(k) plan with company match is part of the package supporting long-term savings and financial security. This adds a valuable pillar beyond base pay.
- Equity Value & Accessibility—Equity is framed as meaningful and provided to all team members enabling direct participation in company growth. Accessibility across roles suggests ownership is a standard component of total rewards.
Eve Insights
What We Do
Eve Legal is pioneering the future of legal technology by focusing on AI-driven solutions that empower plaintiff-side law firms. With a robust platform designed for efficiency and effectiveness Eve leverages artificial intelligence to streamline case analysis enhance decision-making and optimize client outcomes. Our mission centers on providing attorneys with the tools needed to stay competitive and navigate the legal landscape effectively especially in an era where demands on legal professionals continue to grow. Eve’s commitment to innovation is evident in their focus on speed scalability and reliability. The platform supports legal teams in managing high caseloads with fewer resources reducing the time spent on routine tasks and enhancing the ability to focus on high-impact work. Through deep industry insights and a user-centric approach Eve is setting a new standard in legal tech by combining technical excellence with a nuanced understanding of the plaintiff-side practice needs. With a core belief in elevating legal practices through visionary tools Eve is committed to reshaping the way legal professionals serve their clients improving access to justice and fostering a more efficient legal ecosystem.
Why Work With Us
You’ll join a high-performing team that thrives on collaboration grit and innovation. We value excellence visionary thinking and elevation as we tackle ambitious goals. Enjoy a supportive growth-oriented environment with a robust benefits package where everyone’s contributions are valued and real impact in legal tech is made together.
Gallery
Eve Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are located at a beautiful office on 3rd Ave in the heart of San Mateo and 2 blocks from Caltrain. Some of our teams are remote while others have a hybrid model of coming into the office 3 days/week and remote 2 days/week.
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