Director of Growth & Operations

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director of Growth & Operations in South Africa.

This is a high-impact leadership role designed for a senior operator who can fully own both revenue growth and operational execution within a fast-scaling, remote-first services organization. You will be responsible for transforming a project-based business model into a predictable, scalable recurring revenue (MRR) engine while ensuring operational excellence across delivery, retention, and client success. Acting as a key partner to the owner, you will oversee the full commercial lifecycle—from pipeline generation and sales execution to onboarding, delivery quality, and long-term retention. The role requires strong leadership across distributed global teams, with a focus on accountability, performance metrics, and structured execution. You will design and implement the systems, processes, and cadences that enable sustainable growth and operational consistency. This is a hands-on role suited for an experienced builder who thrives in lean, high-ownership environments with direct business impact.

• Own the full revenue engine, including pipeline generation, sales execution, client onboarding, service delivery quality, and customer retention.
• Lead and manage a distributed global team across multiple time zones, ensuring clear KPIs and consistent performance accountability.
• Drive MRR growth by coordinating sales efforts, optimizing conversion rates, and personally supporting high-value deal closures when required.
• Define and enforce the recurring revenue (MRR-first) commercial model, including pricing, packaging, scope management, and engagement rules.
• Run weekly sales and operations cadences, maintain live performance scorecards, and conduct monthly business reviews with leadership.
• Improve client retention to 95%+ by strengthening onboarding processes, communication frameworks, and escalation pathways.
• Manage team capacity planning to ensure delivery quality is maintained during periods of growth and scaling.
• Build and continuously improve operational infrastructure, including SOPs, templates, workflows, and process documentation.
• Maintain financial visibility through 13-week cash flow forecasting and proactively identify business risks.
• Track, analyze, and improve core business KPIs including MRR growth, close rates, delivery performance, and operational efficiency.

Requirements:

• Proven experience building and scaling a services business from early stage to $1M–$5M revenue level.
• Strong background managing both commercial growth (sales, pricing, pipeline) and operational execution (delivery, staffing, retention).
• Direct experience with recurring revenue service models such as bookkeeping, accounting, fractional CFO services, IT managed services, or similar industries.
• Demonstrated success improving client retention through structured onboarding, clearer scoping, and escalation management.
• Experience leading distributed or global teams with strong KPI-driven performance management.
• Strong analytical mindset with a data-driven approach to decision-making and performance tracking.
• Prior experience working in remote-first environments and using collaboration tools such as Slack, Zoom, ClickUp, and Google Workspace.
• Strong ability to operate independently in fast-paced, high-ownership environments with minimal structure.
• Experience working with US or UK-based clients or organizations is required.
• Excellent communication, leadership, and stakeholder management skills.

Benefits:

• Competitive monthly compensation aligned with senior leadership responsibilities.
• Fully remote role with global team collaboration across multiple time zones.
• Opportunity to directly own and shape the transformation of a business into a scalable MRR-driven model.
• High autonomy and ownership in a lean, fast-moving environment.
• Direct reporting line to company ownership with strong strategic influence.
• Exposure to international clients and high-growth service business models.
• Opportunity to build systems, processes, and infrastructure from the ground up.
• Performance-driven culture focused on results, accountability, and measurable impact.
• Long-term growth potential based on business expansion and leadership contribution.