Director of Pharmacy Operations

The Opportunity

Found is searching for a Director of Pharmacy Operations who will oversee our pharmaceutical fulfillment operations. This role will play a critical role in building and maintaining a robust supply chain, ensuring broad medication availability, and making a positive impact on human lives at scale. 

As a key leader reporting to the VP of Marketplace & Service, the Director of Pharmacy Operations will balance strategic planning, operational management, and cross-functional collaboration to deliver solutions that elevate customer satisfaction and profitability. 

This position is ideal for a data-driven problem-solver who is passionate about driving continuous improvement and has the ability to operate at both a strategic and tactical level. The ideal candidate will bring a combination of analytical skills, operational expertise, and the drive to make a real difference in the lives of others.

What You’ll Do

• Drive results: Ensure alignment on operational and financial KPIs, set ambitious targets and take ownership in achieving them
• Develop the strategy: Develop a strategic plan, roadmap, and adapt as new information arises, stay knowledgeable on pharmaceutical industry trends to make informed decisions
• Build strong vendor relationships: Collaborate with third-party vendors to efficiently deliver medication to members
• Expand offerings: Launch new medications in collaboration with clinical, product, and frontline teams, with a focus on expanding access to specialized Rx options
• Optimize supply chain: Enhance the efficiency of the supply chain to provide faster delivery and pharmaceutical resilience for members, while controlling costs
• Triage issues: Quickly resolve operational issues, utilizing your discretion to assess severity and communicate/escalate as needed
• Leverage data: Analyze quantitative and qualitative data to identify trends, prioritize opportunities, and make informed decisions; adhere to the philosophy that "everyone is an analyst" and partner with the central analytics team as necessary to drive results."
• Champion the function: Be a vocal advocate for pharmacy operations, informing and influencing strategic decisions, sharing updates, and communicating blockers
• Partner cross-functionally: Build and maintain cross-functional relationships with teams such as finance, support, clinical ops, product, analytics, etc. 

What You Have

• 7-10+ years of relevant work experience in areas such as supply chain management, fulfillment operations, vendor management, retail strategy & operations, or consulting; experience in pharmacy operations or broader healthcare logistics is a strong plus
• Background in fast-paced, high-growth environments, such as early-stage startups or new business units
• Financial literacy with a strong understanding of P&Ls
• Strong analytical background and data-driven approach to decision making
• Demonstrated ability to negotiate effectively between vendors, partners, and internal teams to achieve mutually beneficial outcomes
• Excellent communication skills, with a talent for conveying complex problems, processes, and plans in a concise manner
• Action-oriented mindset, with a bias towards using the 80/20 rule
• A hunger for responsibility and a hands-on approach; as an individual contributor in 2023, this role requires a proactive and diligent individual who is not afraid to roll up their sleeves

Bonus Points

• Experience managing P&L COGS
• SQL proficiency

What You’ll Get

• Competitive compensation
• Medical, dental, vision, and life insurance
• PTO, company-paid holidays, parental leave
• 401K, wellness and wifi perks
• Remote - first culture

Found is an Equal Opportunity Employer.  We seek and celebrate diversity in its many forms.  If you’re excited about this opportunity but do not meet 100% of the qualifications, we encourage you to apply.