Director of Product Management

About Vibes

Vibes is on a journey to reinvent the messaging ecosystem. You probably get dozens of communications from brands every day – most of them are not interesting. They don’t make you love the brand more or improve the service you receive. And maybe you want richer engagement with brands but are you really going to download their app? Probably not… You may be surprised to learn that in the next year the way people engage with brands is going to completely change. RCS is an exciting new messaging channel that enables the richness of apps through the ubiquity of your phone’s text messaging capabilities.

The potential of RCS is clear but the industry needs to be inspired. Someone needs to chart the path. Luckily we’ve done this before. Vibes is a pioneer in mobile engagement – shaping the industry and guiding innovation for since the advent of text messages. Today we route billions of messages of month and cultivate excellence through our technology and deep expertise in mobile best-practices. We hold one of only four coveted spots as a Tier-1 DCA for RCS which means we will shape the journey as RCS replaces Apps and outdated-email for consumer communication.

Vibes is shaping the new world that will make text messages more engaging more useful and more valuable to everyone.  You should join us.

Role Summary

We are seeking a Director of Product to lead the next chapter of our Platform — a product already relied upon by mobile marketing professionals at North America's most recognized brands to plan schedule and execute campaigns across SMS MMS RCS Mobile Wallet and push. This is a dual mandate: stewarding a trusted revenue-generating platform that customers depend on today while driving an ambitious transformation toward a new generation of AI-native product experiences. 

That future requires reimagining the way the industry creates campaigns personalization and audience workflows and delivering an intelligent system where AI does more of the heavy lifting freeing marketers to focus on strategy creative and outcomes. The Director of Product will own that transformation end-to-end setting vision and strategy for AI-native capabilities while ensuring the existing platform continues to deliver the reliability and depth professional marketers demand. 

This role acts as the central leader of our Platform product development partnering closely with our Executive Team Engineering Design Data Science Customer Success Sales and Marketing. It is well suited for a product leader who is energized by building new things in established contexts influencing transformational change and translating a bold vision into a disciplined compounding roadmap. 

This position in based in Chicago and will report to our SVP of Product. 

Key Responsibilities 

Product Strategy and Roadmap 

• Own the product strategy and roadmap across the Platform setting direction for both the AI-native product layer and the underlying platform capabilities that power it.
• Define and champion the vision internally and externally translating it into a phased sequence of bets that compound over time and articulate a clear line from today's product to tomorrow's.
• Establish and track success metrics across adoption marketer productivity AI feature performance and downstream campaign outcomes.
• Align roadmap priorities with business strategy ensuring the team balances near-term customer commitments with longer-horizon innovation investments. 

Customer-Driven Evolution 

• Serve as the senior product voice for mobile marketing professionals using the platform today maintaining deep fluency in their workflows measurement frameworks and evolving expectations. 
• Build high-trust relationships directly with Vibes customers to accelerate our ability to develop product experiences that accelerate their professional success
• Partner with Customer Success Customer Care and Sales leadership to identify patterns across the install base and ensure the team is investing in enhancements that move the product forward rather than simply holding ground.
• Create the organizational conditions for the team to turn operational feedback into meaningful product investments across campaign creation scheduling personalization and execution at scale. 

AI and Automation Initiatives 

• Lead the AI strategy defining what it means for the platform to be AI-native and setting the agenda for how intelligence gets embedded across the marketer workflow.
• Partner with Data Science and Engineering leadership to identify scope and deliver AI- and automation-led capabilities that advance the vision: send-time optimization channel orchestration content personalization predictive segmentation and beyond.
• Build a culture of experimentation establishing how the team validates where automation creates real lift and where human control should remain and scaling what works. 

Team Leadership and Execution 

• Lead and influence a cross-functional team across Product Engineering Customer Success and Sales creating clarity on priorities raising the bar on craft and developing the next generation of product development at Vibes. This role does not have any direct reports today but we expect it will as we expand our product footprint over the next 12-24 months. 
• Model and reinforce strong execution discipline across the team: clear requirements predictable delivery data-informed decisions and crisp post-launch evaluation.
• Communicate strategy progress tradeoffs and risks clearly to senior leadership cross-functional partners and key customers. 

Cross-Functional Collaboration 

• Partner at the leadership level with Engineering Design and Data Science to bring the product strategy to life and maintain strong team-level working relationships.
• Coordinate across adjacent product teams within the Vibes ecosystem to ensure cohesive experiences across channels audience management and analytics.
• Partner with Marketing Customer Success and Customer Care to ensure launches land well enablement is strong and customers adopt new capabilities. 

Qualifications 

Experience 

• 8–12 years of Product Management experience including direct ownership of a meaningful product area shipped to external customers and at least 4–5 years managing teams.
• Experience leading product in an established customer-facing platform with an active enterprise install base and a track record of driving meaningful evolution without disrupting existing customers.
• Demonstrated ability to hold both near-term customer commitments and longer-horizon innovation investments as complementary parts of a single product strategy.
• History of shipping products that solve real problems for professional users in B2B SaaS enterprise software or prosumer tools. 

Domain and Technical Expertise 

• Familiarity with marketing technology CRM customer engagement or messaging platforms (mobile messaging email push or similar adjacent categories).
• Deep comfort working on products informed by data science or machine learning including an understanding of what these systems can and cannot do how to scope them and how to communicate their value and limitations to customers.
• Strong product instincts for AI-native workflow tools including how to design for augmentation vs. automation and when to keep humans in the loop. 

Skills and Approach 

• Exceptional written and verbal communication; able to move fluidly from board-level narrative to engineering-level detail.
• Customer-obsessed and genuinely curious about the marketer's job specifically what they are measured on where they lose time and how AI can make them fundamentally better.
• Visionary about the future of AI in marketing technology while pragmatic about the realities of operating an enterprise platform customers trust and depend on.
• Strong leader who builds high-trust high-performance collaborative environments and creates clarity in complex multi-stakeholder environments. 

Preferred Qualifications 

• Experience with SMS MMS RCS Mobile Wallet push notifications or other mobile engagement channels.
• Hands-on exposure to AI- or ML-driven product features such as send-time optimization content personalization predictive segmentation or recommendation systems.
• Background in products serving retail restaurant financial services hospitality or other consumer-facing industries supported by enterprise marketing platforms. 

Our Core Values

• Respect Honesty and Integrity for All Stakeholders
• Always be Learning
• Relentless Focus on the Customer
• Never be Satisfied
• Create Value
• Seek Accountability and Ownership

Compensation and Benefits

The compensation range for this role is $175000 to $195000. Final compensation will be determined by factors such as relevant work experience skills and certifications. Vibes offers a full slate of benefits from competitive salaries options medical dental and vision coverage short- and long-term disability life insurance 11 paid holidays flexible vacation summer Fridays Winter Holiday break commuter benefits a 401(k) plan and match and a paid parental leave program.

Equal Opportunity

Vibes is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race color religion gender gender identity age national origin disability parental or pregnancy status marriage and civil partnership sexual orientation veteran status or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.

What We Do

At Vibes our premier mobile messaging platform helps world-class brands intelligently automate and optimize their mobile marketing outcomes through the power of SMS MMS RCS and Mobile Wallet. Industry leaders like Chipotle Kohl’s Polo Ralph Lauren The Children's Place KFC Ulta Beauty and others use Vibes to grow their customer relationships with relevant high-volume mobile messaging and mobile wallet marketing on a global scale. Vibes enables marketers to seamlessly connect with their customers using a data-rich and API-packed solution that beautifully optimizes and unifies their SMS MMS RCS and Mobile Wallet campaigns. Vibes is the most trusted and the last independent Tier 1 aggregator in North America. Our direct carrier connections and hands-on personal service pair the messaging reach and reliability brands expect and deserve and ensure messages take the absolute fastest path from businesses to the customers they're communicating with.

Why Work With Us

At Vibes our team-first culture is all about respect lifting each other up and recognizing talent and hard work. We encourage and support all employees to chase their career goals and develop their skills through ongoing training and empowerment. Join Vibes and be a part of an energetic mobile-loving community where you can truly thrive.

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