Director of Product Core Remittance Experience

Job Description:

As Director of Product for the Core Remittance Experience you'll own the product that millions of customers interact with every time they send money home (Remitly's flagship consumer experience).

Your scope spans the home screen core transaction flow recipient management transaction tracking and the holistic send-to-delivery journey. You'll balance conversion customer satisfaction and long-term platform health across dozens of countries currencies payment methods and regulatory environments.

You'll operate at the intersection of consumer product craft and platform architecture shaping both what customers experience and how the underlying system enables rapid experimentation across 170+ countries.

We're investing in AI-forward ways of working from how we research and prototype to how we build and ship. We expect this leader to push the boundary on what a modern product team looks like. You'll have the autonomy of an early-stage product leader with the scale and resources of a public company and the mission of a company that genuinely exists to serve underserved communities.

You will report to GM Core Transfer Experience and lead a team of product managers and designers and partner closely with Engineering Data Science and Regional teams.

You Will

• Set the product vision and strategy for Remitly's core consumer experience. You will translate customer needs and business goals into a clear roadmap across multiple product surfaces.

• Define the next generation of the consumer experience — envisioning how emerging paradigms like agentic AI intelligent assistants and proactive interfaces can reshape how customers send money manage recipients and interact with Remitly. 

• Lead a team of product managers and designers raising the bar on product craft customer empathy and strategic thinking across the organization. You'll champion AI tooling within your own teams — accelerating research prototyping experimentation and decision-making to raise the velocity and quality of how your organization builds products.

• Drive measurable outcomes across core product metrics — send conversion transaction completion repeat usage and customer satisfaction — through rigorous experimentation and data-informed prioritization. You'll define and own the experience-level success metrics driving a culture of accountability and continuous improvement across your product area.

• Shape the platform architecture in partnership with Engineering leadership guiding the migration to a composable UI architecture that enables rapid experimentation and market-specific customization without creating bottlenecks. 

• Build deep customer understanding by partnering with Data Science and User Research. Our customers are often navigating unfamiliar financial systems in a new country. Understanding their context anxieties and workflows is essential to getting the product right.

• Navigate complexity with clarity. The remittance space involves regulatory constraints operational partnerships and multi-country coordination. You'll translate that complexity into crisp product priorities and execution plans your team can rally behind.

• Partner cross-functionally with Regional Growth and Marketing teams to ensure the core experience supports corridor-specific optimizations and new market expansion. Continuously assess the competitive landscape market trends and customer behavior to keep Remitly's experience best-in-class and differentiated.

• Represent the core experience in C-level and executive leadership forums contributing to company-wide planning and strategic decisions as the voice of the customer and the product.

You Have

• 10+ years of product management experience with at least 4 years leading product teams on consumer-facing products at scale.

• A track record of driving measurable product outcomes across multiple teams and surfaces — conversion retention engagement or satisfaction in a transactional or high-frequency consumer product.

• Deep experience with end-to-end consumer journeys — onboarding core task flows and retention loops — and a sharp intuition for where friction lives and how to remove it.

• Strong product judgment and technical fluency. You can engage credibly with engineering leaders on architecture decisions trade-offs and sequencing. You don't need to write code but you need to understand systems well enough to make informed product bets.

• Experience leading through platform transitions — migrating architectures evolving design systems or scaling products into new markets — while keeping product velocity high and customer experience intact.

• A data-driven and experiment-oriented approach to prioritization combined with strong qualitative instincts and genuine customer empathy.

• An AI-forward orientation means you actively integrate AI tooling into product development workflows. This includes from research and analysis to prototyping and experimentation. Moreover you have a point of view on how AI is changing the way product teams operate.

• Experience building and growing product teams including senior ICs and people managers. You develop talent through clear expectations coaching and high standards.

• Comfort operating in a complex cross-functional environment — partnering with engineering data science design and regional or market-specific teams to deliver outcomes.

• A pragmatic customer-obsessed mindset — able to balance ambitious product vision with disciplined execution in complex systems.

Nice to Have

• Experience in fintech payments or financial services with familiarity across global payments ecosystems.

• Experience with mobile-first consumer products serving diverse global user populations.

• Familiarity with composable architectures platform-as-a-product models or agentic AI product patterns.

• Background working with immigrant or diaspora communities and a genuine passion for financial inclusion.

Compensation Details. The starting base salary range for this position is typically $208000-$260000. In the U.S. Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered as well as other financial benefits and total compensation components offered with this role.

Our Benefits:

• Flexible paid time off

• Health dental and vision + 401k plan with company matching

• Paid parental medical military and family care leave

• Mental Health & Family Forming Benefits

• Employee Stock Purchase Plan (ESPP)

• Continuing education and travel benefits

Our Connected Work Culture: Driving Innovation Together

At Remitly we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration where ideas ignite and challenging problems find solutions faster. For corporate team members we have an in-office expectation of at least 50% of the time monthly typically achieved by coming in three days a week. This creates a consistent meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team's specific needs. These intentional in-office moments are vital for deepening relationships fueling creativity and ensuring your impact is felt where it matters most.

At Remitly we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates in full compliance with applicable laws and regulations.

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race creed color religion sex gender identification and expression marital status military status or status as an honorably discharge/veteran pregnancy (including a woman's potential to get pregnant pregnancy-related conditions and childbearing) sexual orientation age (40 and over) national origin ancestry citizenship or immigration status physical mental or sensory disability (including the use of a trained dog guide or service animal) HIV/AIDS or hepatitis C status genetic information status as an actual or perceived victim of domestic violence sexual assault or stalking or any other protected class as established by law.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

How does Remitly ensure its pay and bonus plans are competitive?

What We Do

Since 2011 Remitly has been tirelessly delivering on our promises to our customers sending their hard earned money home. Today we are incredibly proud to have served millions of customers globally. We strive daily to meet our promise to our customers by building peace of mind into everything we do. Join over 2700 employees across 10 offices who are growing their careers while having a positive impact on people globally.

Why Work With Us

We are united through our vision to transform lives with trusted financial services that transcend borders. We accomplish our vision by relentlessly focusing on culture via our cultural values. That starts with putting customers at the center of everything we do and includes investing in the growth & development of our team.

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