Director of Product Operations

The real world is the next frontier and at Metropolis we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access comfort and belonging everywhere you go. From transforming parking into a seamless drive-in drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality we are building a world that feels instinctive and magical. The future isn’t coming; it’s here and we need builders innovators and problem solvers to help us create it.

Metropolis is seeking a Director of Product Operations to drive the rollout adoption and measurement of the company’s products. This role blends operational excellence with analytical rigor – ensuring smooth execution from concept to launch while feeding the voice of the customer back into the product funnel. You and your team will lead cross-functional releases quantify value creation and turn customer insights into continuous product and process improvement.

• Act as the centralized owner of product releases fostering strong relationships with product management engineering tech ops design marketing operations analytics finance and other relevant teams to ensure effective coordination and alignment both pre and post product feature deployment
• Lead the Product Operations team (currently four with potential to scale) including two embedded Product Operations Managers executing product releases & analysis and a product support team of two resolving internal Product Support inbound and generating insights from Operations and other key stakeholders
• Develop and execute project plans timelines and milestones to ensure successful and timely product releases while proactively identifying and mitigating risks that may impact product development or delivery
• Document and maintain all training policies and procedures related to the operation of a new/improved product or feature
• Partner with Analytics and Data Engineering to define core product KPIs instrument metrics and publish dashboards for ongoing health and feature adoption
• Build post-release impact review frameworks (e.g. adoption metrics GPV/ARR attribution models) to measure realized value identify deltas from forecasts and feed learnings back into future roadmap decisions
• Surface synthesize and act on product feedback from internal teams and end users ensuring timely resolution of questions bugs and escalations while improving the scalability and efficiency of Product support
• Execute go-to-market plans through timely and effective product launches launch management and user adoption campaigns
• Establish robust pre- and post-launch analytics to estimate track and validate business and customer impact—linking product adoption satisfaction and revenue outcomes to measurable value and continuous roadmap refinement
• Strengthen continuous feedback loops between users customer-facing teams and Product by improving how qualitative insights (support data feature requests and other feedback) are captured synthesized and acted on to enable faster learning and customer-informed iteration

• Bachelor's degree in business marketing or a related field; or equivalent experience
• Proven experience (8+ years) in product management or product operations
• Strong understanding of the B2B and B2C technology landscape with demonstrated success leading rollout of technology products and services across a large network
• Extensive knowledge of the product development process and success metrics
• Exceptional leadership and management skills with the ability to effectively collaborate and influence cross-functional teams
• Strong analytical and problem-solving abilities with a data-driven approach to decision-making
• Excellent communication and presentation skills with the ability to articulate complex concepts in a clear and compelling manner

• MBA
• Experience within an operationally-intensive environment
• Experience in transportation parking or related field

4 Days in Office: Metropolis values in-person collaboration to drive innovation strengthen culture and enhance the Member experience. Our corporate team members hold to our office-first model which requires employees to be on-site at least four days a week fostering organic interactions that spark creativity and connection.

When you join Metropolis you'll join a team of world-class product leaders and engineers building an ecosystem of technologies at the intersection of parking mobility and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $215000.00 USD to $230000.00 USD annually. The actual base salary offered is determined by a number of variables including as appropriate the applicant's qualifications for the position years of relevant experience distinctive skills level of education attained certifications or other professional licenses held and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package which may also include access to or eligibility for healthcare benefits a 401(k) plan short-term and long-term disability coverage basic life insurance a lucrative stock option plan bonus plans and more. #LI-WT1 #LI-Onsite

What We Do

Metropolis Technologies Inc. is an artificial intelligence company whose computer vision platform enables checkout-free payment experiences for the real world. Its proprietary AI-driven technology reaches more than 50 million customers while reducing costs increasing transparency and capturing additional revenue for real estate partners. Following its take-private acquisition of SP+ Metropolis is now the largest parking network in North America with more than 4000 locations. To learn more about Metropolis please visit www.metropolis.io.

Why Work With Us

We’re not your typical technology company. We’re world-class software and hardware engineers we’re neighborhood urbanists and operators we’re caring customer support specialists we’re nerdy data scientists and machine learning engineers we’re designers and architects… and many things in-between and beyond.

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