Job Description
Team: Project Management
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Professional Services based in the United States.
This is a high-impact leadership role responsible for redefining how enterprise software delivery is executed at scale. You will own the end-to-end Professional Services organization, shaping how customers are onboarded, implemented, and brought to value across complex, regulated environments. The role sits at the intersection of delivery, product, and engineering, requiring a leader who can transform operational execution into a strategic growth driver. You will be accountable for building a scalable delivery operating model that balances speed, quality, and customer outcomes. The environment is fast-moving, highly collaborative, and deeply focused on continuous improvement and innovation. Success in this role means fundamentally improving time-to-value while elevating team performance and delivery consistency. You will directly influence customer satisfaction, operational efficiency, and overall company growth.
Accountabilities:
- Own and transform the end-to-end Professional Services delivery engine, including technical delivery, PMO, and solutions consulting functions.
- Design and implement a scalable delivery operating model that improves implementation speed, quality, and predictability across all customer deployments.
- Define, track, and manage core delivery metrics such as CSAT, time-to-implementation, utilization, and delivery efficiency.
- Lead cross-functional collaboration with Product and Engineering to ensure delivery processes are tightly aligned with product architecture and roadmap evolution.
- Identify inefficiencies in existing delivery workflows and drive rapid experimentation and optimization to improve outcomes.
- Reshape organizational structure, roles, and incentives to prioritize impact, accountability, and measurable business outcomes.
- Build executive-level visibility into delivery health, risks, and operational performance to inform strategic decision-making.
- Develop and mentor a strong management layer, enabling leaders to independently own outcomes and scale team performance.
- Introduce modern tools, including AI-enabled workflows, to reimagine how delivery work is executed at scale.
- 10+ years of experience in SaaS Professional Services, enterprise software delivery, or implementation leadership roles.
- 3+ years of experience managing managers and leading multi-layered delivery organizations.
- Proven track record of transforming delivery operations to improve efficiency, speed, and customer satisfaction without compromising quality.
- Strong experience collaborating with Product and Engineering teams in complex, technical environments.
- Deep understanding of SaaS implementation lifecycles, enterprise customer deployments, and recurring revenue models.
- Strong leadership skills with the ability to coach, develop, and scale high-performing management teams.
- Demonstrated ability to operate in ambiguous, fast-paced environments with a bias toward action and experimentation.
- High AI fluency and openness to leveraging technology to redesign and optimize delivery processes.
- Strong executive communication and stakeholder management skills across all organizational levels.
- Experience with Professional Services Automation (PSA) tools and delivery analytics.
- Background in fintech, financial services, or regulated industries is highly preferred.
- Strong ability to balance strategic thinking with hands-on operational execution.
- Remote-first work environment with flexibility to work from anywhere
- Competitive compensation package including base salary and stock options
- Comprehensive health, dental, and vision insurance coverage
- Flexible paid time off policy for rest and recharge
- Twice-yearly company off-sites in international destinations
- Home office setup stipend to support remote work needs
- Work travel and co-working budget for professional development and collaboration
- Opportunity to directly influence product delivery strategy and company growth
- Strong focus on AI adoption and innovation in day-to-day work
- Inclusive, mission-driven culture focused on customer impact and continuous improvement.
Requirements
Benefits
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Date Posted
07/02/2026
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