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Director of Software Engineering, Client Experience

Remote Posted Jul 26, 2026 0 views

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Job description

ForgeJobs
Director of Software Engineering Client Experience

Director of Software Engineering Client Experience

Posted Yesterday
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San Francisco CA USA
Hybrid
245K-270K Annually
Senior level
Fintech • Financial Services
Forge revolutionizes private markets with cutting-edge liquidity solutions exclusive data and a vibrant marketplace.
The Role
Lead and grow the Client Experience engineering organization partnering with product and business leaders to set technical direction drive delivery of complex initiatives enforce engineering best practices (testing security reliability) coach managers and ICs improve processes and contribute to technology strategy to scale teams and systems.
Summary Generated by Built In

At Forge we know our team is our greatest asset. As technology innovators in the private market our vision is to deliver a richer future for everyone. We live that vision through our values of being bold accountable and humble. We experience the value that our vision brings to the world every day helping the teams behind the greatest innovations of our generation from space travel to artificial intelligence and more. 

With liquidity solutions exclusive data and insights a custody offering and a vibrant marketplace Forge’s goal is to build the best-in-class technology infrastructure to power a global private market that is transparent accessible and seamless for companies their employees and investors. Through Forge employees can sell their private shares employers can reward shareholders with pre-IPO liquidity and individual and institutional investors can participate in private unicorn growth. 

Forge's differentiated global marketplace addresses rising demand among individual and institutional investors for exposure to private company stocks and is building a growing network effect. 

Our ability to offer these powerful financial solutions has generated incredible interest from investors demand from customers and a need to grow our team to meet the needs of more companies teams and innovators in this way. 

At Forge we know our team is our greatest asset. As innovators in the private market our vision is to deliver a richer future for everyone. We live that vision through our values of being bold humble and accountable. We experience the value that our vision brings to the world every day helping the teams behind the greatest innovations of our generation from space travel to planet-saving plant-based nutrition and more.

Forge Global is building the operating system for the private market innovation economy. We have raised over $100 million in venture capital to date and facilitated more than $9 billion in private market transactions across over 370 of the world’s most famous unicorn companies. Forge Trust is a critical component of our vision to enable an unprecedented number of founders early employees and other bold entrepreneurs to realize their dreams of company ownership. Whether through unlocking their ability to exercise stock options enabling them to leverage their hard-earned equity or diversifying their portfolio to secure a strong financial future for themselves and their families Forge is building innovative liquidity solutions for everyone involved in private companies today.

Our ability to offer these powerful financial solutions has generated incredible interest from investors demand from customers and a need to grow our team to meet the needs of more companies teams and innovators in this way.

Forge’s CX engineering team is passionate about innovation and building scalable solutions that drive liquidity and growth in the private market. Our teams are leveraging a broad range of new technologies and are well-versed in delivering high quality innovative solutions. We thrive on moving fast delivering value and living our values of being bold humble and accountable. 

Location: This role requires 2-3 days a week in office in San Francisco CA.

What You'll Do 

  • Recruit lead and develop CX engineers to realize a highly engaged team 
  • Partner with Product Architecture and Business leaders to define priorities and deliver meaningful outcomes. 
  • Drive execution across complex initiatives while balancing speed quality scalability and operational excellence. 
  • Help establish technical direction and guide architectural decisions that support long-term business objectives. 
  • Foster engineering best practices across software development testing security reliability and system operations. 
  • Build a strong engineering culture focused on ownership accountability collaboration and continuous learning. 
  • Coach and mentor engineering managers and individual contributors to support their growth and career development. 
  • Drive cross-functional alignment and help teams navigate ambiguity to achieve results. 
  • Identify opportunities to improve engineering processes team effectiveness and organizational scalability. 
  • Contribute to technology strategy and investment decisions across the broader engineering organization. 

What We're Looking For: 

  • Strong technical foundation and a solid understanding of modern software engineering principles and practices. 
  • Proven experience leading engineering teams through complex technical and organizational challenges. 
  • Ability to balance strategic thinking with a practical execution-oriented mindset. 
  • Experience partnering effectively with cross-functional stakeholders at multiple levels of the organization. 
  • Track record of building developing and retaining high-performing teams. 
  • Excellent communication collaboration and influencing skills. 
  • Comfortable operating in a fast-paced environment with evolving priorities. 
  • Passion for technology people leadership and delivering customer value. 

Qualifications: 

  • Bachelor's degree in Computer Science Engineering Information Systems or a related field or equivalent practical experience. 
  • 8-10 years of software engineering experience with progressive leadership responsibilities. 
  • Experience leading engineering managers multiple teams or large-scale engineering initiatives. 
  • Demonstrated success delivering complex technology solutions from concept through execution 

 For residents of San Francisco CA the annual base salary range for this role is $245000 - $270000 + annual bonus. Final offers may vary from the amount listed based on geography candidate experience and expertise bonus and other factors

Upon offer we conduct background checks that include employment and education verification state and county criminal history searches as well as fingerprint and drug test. 

Forge is proud to be an equal opportunity employer committed to supporting a diverse and inclusive workplace. Our employment decisions are made without regard to race color religion sex (including pregnancy childbirth or related medical conditions) gender gender identity gender expression national origin ancestry age physical or mental disability medical condition genetic information marital status sexual orientation veteran status or any other characteristic protected by federal state or local laws.

 

Skills Required

  • Strong technical foundation and understanding of modern software engineering principles and practices.
  • Proven experience leading engineering teams through complex technical and organizational challenges.
  • Ability to balance strategic thinking with practical execution-oriented mindset.
  • Experience partnering effectively with cross-functional stakeholders at multiple levels of the organization.
  • Track record of building developing and retaining high-performing teams.
  • Excellent communication collaboration and influencing skills.
  • Comfortable operating in a fast-paced environment with evolving priorities.
  • Passion for technology people leadership and delivering customer value.
  • Bachelor's degree in Computer Science Engineering Information Systems or related field or equivalent practical experience.
  • 8-10 years of software engineering experience with progressive leadership responsibilities.
  • Experience leading engineering managers multiple teams or large-scale engineering initiatives.
  • Demonstrated success delivering complex technology solutions from concept through execution.

What the Team is Saying

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Forge Compensation & Benefits Highlights

  • Healthcare StrengthHealth coverage includes medical dental and vision alongside mental‑health support FSAs and pet insurance. Plan options are characterized as a core strength with strong choices.
  • Parental & Family SupportGenerous parental leave family medical leave and a post‑leave return‑to‑work program are emphasized. New‑parent leave is explicitly included and repeatedly described as a positive aspect.
  • Leave & Time Off BreadthTime off is described as generous including flexible or unlimited PTO paid holidays and volunteer time. This breadth of leave is consistently presented as a strong point.

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The Company
HQ: San Francisco CA
320 Employees
Year Founded: 2014

What We Do

At Forge (NYSE: FRGE) we know our team is our greatest asset. As technology innovators in the private market our vision is to deliver a richer future for everyone. We live that vision through our values of being bold humble and accountable. We experience the value that our vision brings to the world every day helping the teams behind the greatest innovations of our generation from space travel to planet-saving plant-based nutrition and more. With liquidity solutions exclusive data and insights a custody offering and a vibrant marketplace Forge’s goal is to build the best-in-class technology infrastructure to power a global private market that is transparent accessible and seamless for companies their employees and investors. Through Forge employees can sell their private shares employers can reward shareholders with pre-IPO liquidity and individual and institutional investors can participate in private unicorn growth. Forge's differentiated global marketplace addresses rising demand among individual and institutional investors for exposure to private company stocks and it is building a growing network effect with defensible competitive advantages. The Forge marketplace has over 440000 registered users and private shares have traded in more than 500 companies since inception representing over $12 billion in volume across over 21000+ transactions. Our ability to offer these powerful financial solutions has generated incredible interest from investors demand from customers and a need to grow our team to meet the needs of more companies teams and innovators in this way.

Why Work With Us

At Forge we offer extensive opportunities for growth to provide employees with endless possibilities developing careers through unique experiences. The diversity of skills experience and thought is what drives innovation within our walls.

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