Director of Strategy & Growth

Scratch Financial (“Scratch”) is a late-stage venture-backed financial technology company based in Pasadena California. At Scratch everything starts and ends with our mission: being the payment partner of choice for veterinary practices and helping pet parents access the care their animals need without financial barriers. Driven by our award-winning technology Scratch has become the fastest-growing financing provider in veterinary care with a partner network of 15000+ practices across the U.S. and Canada.

Scratch has 2 main products:

1. Scratch Pay: Point-of-sale client-facing lending including a BNPL offering and longer-term payment plans
2. Scratch Checkout: Payment processing that is integrated with the veterinary practice management software

We are a company built on the foundation of transforming the way pet healthcare payments are done and we are looking for innovators who share our commitment to shaping the future of veterinary care financing. If putting compassion first helping tell the story of groundbreaking products and continuously learning & refining to achieve exceptional outcomes sounds like you then we encourage you to apply.

Scratch is hiring a Director of Strategy & Growth to lead enterprise expansion efforts and drive new product and partnership initiatives. This role partners closely with Sales Product Finance and executive leadership to translate strategic priorities into funded business cases operationalized pilots and scaled revenue programs.

This is a hands-on leadership role requiring fluency in enterprise commercial strategy financial modeling and cross-functional execution. The Director Strategy & Growth will own the proposal and renewals motion for our enterprise payments business and the pilot design and commercialization roadmap that drives new revenue and product expansion across our consolidator and strategic account base.

Pilot Design Execution & Commercialization

• Lead the planning and execution of 3–5 strategic pilots annually including scope definition success metrics operational requirements and stakeholder alignment across Commercial Product and Leadership.
• Act as the strategic operator for high-priority new initiatives (e.g. wellness plan programs new lending structures rebate programs) ensuring strong execution accountability and cross-functional coordination.
• Evaluate pilot performance against defined success criteria and drive go/no-go decisions; develop commercialization strategies to scale successful programs into enterprise or product offerings.
• Translate pilot learnings into repeatable playbooks and commercial frameworks for future launches.

Executive & Cross-Functional Support

• Support executive leadership with strategic analysis presentations and recommendations related to enterprise growth opportunities and new business initiatives.
• Collaborate with Finance Analytics and Product to quantify the revenue and margin impact of commercial programs and surface findings in a clear executive-ready format.
• Serve as a connective layer across teams ensuring that strategic priorities set at the leadership level translate into actionable well-scoped workstreams with clear owners and timelines.

Enterprise Proposals & Renewals

• Serve as the primary commercial strategist for enterprise account renewals and expansions building the financial models cost-savings analyses and ROI frameworks that support go-to-market execution.
• Develop executive-ready business cases and proposals for consolidator and strategic account negotiations including surcharging adoption programs product bundling and volume-based pricing structures.
• Own renewal outcomes across assigned enterprise accounts targeting 100%+ gross margin retention through payments renewals surcharge adoption or incremental product expansion.
• Partner with the Enterprise Account Management team to align commercial strategy with account-level relationship dynamics and surfaced opportunities.

Strategic Initiatives: 

• Serve as the operational backbone for Scratch's highest-priority in-flight programs maintaining accountability to timelines milestones and executive reporting cadences.
• Coordinate cross-functional workstreams across Sales Product Finance and external partners to keep programs moving and surface blockers early.
• Maintain a clear view of program status across the portfolio ensuring the right stakeholders have the visibility they need to make decisions.
• Apply lessons from active programs to sharpen execution on future initiatives.

• 5+ years of experience in management consulting corporate strategy or a chief-of-staff function with demonstrated ability to drive complex cross-functional initiatives from scoping through execution in a fast-moving environment.
• Proven ability to take ambiguous strategic priorities and translate them into concrete executable plans with defined scope metrics and stakeholder alignment.
• Strong financial modeling fluency: comfortable building and owning cost-savings analyses ROI models and pricing scenarios in Excel.
• Comfort with data and analytics tools (including SQL and BI platforms such as Sigma or BigQuery) to independently pull and pressure-test the numbers behind a business case.
• Excellent communication and presentation skills with experience preparing and delivering executive-ready materials.
• Experience partnering cross-functionally with Sales Product Finance and executive leadership with the ability to translate between strategic intent and operational execution.

• Competitive base salary ranging from $190000 - $220000

Scratch is a remote-first company giving ultimate flexibility to today's nomadic work style. For those who prefer a hybrid model we do have an office space in Pasadena available for use (which is stocked with snacks & various beverages). We offer unlimited PTO covered healthcare 401k match cell plan reimbursement and monthly recognition opportunities. We also provide learning platforms and resources for all to keep growing. Not only that but we have an equity retention policy to ensure you grow as the company grows financially as well. And if your family is growing we offer generous parental leave too!

Ready to join our team? To apply please visit our Scratch Careers Page. Be sure to:

1. Submit your resume.
2. Answer the custom questions provided.
3. Feel free to add any additional information or documents you believe are relevant to your application.

We look forward to reviewing your application!

*Our team will ONLY contact you from the domain @scratchpay.com or @ats.rippling.com

We’re innovators who care deeply about the lives of pets their owners and veterinary professionals. We believe diversity strengthens our team and drives better solutions.

Scratch is committed to diversity in its workforce and is proud to be an equal opportunity employer. Scratch considers qualified applicants without regard to race color religion creed gender national origin age disability veteran status marital status pregnancy sex gender expression or identity sexual orientation citizenship or any other legally protected class.

What We Do

Scratch is a dynamic and innovative fintech company at the forefront of patient lending and payment processing serving a network of over 15000 healthcare practices across the United States and Canada. Our mission is to revolutionize the veterinary financial experience ensuring pet parents have seamless access to the treatments they need without the burden of financial stress.

Why Work With Us

At Scratch our company culture is defined by a refreshing absence of rigid hierarchy a deep commitment to collaboration and an insatiable curiosity. We believe in empowering our team to bring their unique perspectives to the table fostering an environment where every voice is valued.

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