Director of Success Operations

Job Description:
Pluralsight is the technology workforce development company that helps teams build better products by knowing more and working better together. Using our Skills and Flow products, teams can develop critical skills, improve processes and gain insights through data.
We build this exciting product ecosystem by working with smart people and uniting behind a passion for what tech can create. We're a group of good-natured, nimble go-getters dedicated to helping people and businesses build better with technology. That means when we see opportunities to create, we go for it. We don't let the unknown stop us from solving challenges and winning together. And most importantly, we treat each other like adults. If you can see possibilities where others see problems, have candid conversations to ensure all voices are heard and thrive in a collaborative environment, you'll do some of the best work of your career here.
Pluralsight's Success Operations team is seeking to add a Director willing to dig in and help us elevate our support and partnership with the broader Success team and Chief Customer Officer. Reporting to the VP of Success Ops, this person will work closely with the Success senior leadership and operational teams. We're looking for someone with experience in operations, data modeling, and coordinating and collaborating on various cross-functional projects.
Who you're committed to being:

• A cross-functional collaborator
• An excellent communicator
• Inherently curious and in pursuit of answers that drive business outcomes
• Someone who can analyze and draw conclusions from data quickly
• Attentive to detail and willing to take responsibility for outcomes
• A self starter who can work independently on projects with little oversight

What you'll own:

• Reporting and consolidating forecasts of retention and support key metrics
• Building and refining our renewals workflow, with established activities and milestone dates to ensure timely renewals
• Capacity modeling for our annual planning and forecast updates
• Handling day-to-day task optimization for the operations team
• Ad-hoc modeling requests to support our internal partners

Experience you'll need:

• Bachelor's degree in Business, Finance, Economics, or other analytics-related fields; MBA preferred
• 5-7 years in SaaS operations, finance, investment banking, or private equity
• Experience with Excel, GSuite, and Tableau (forecasting tools like Anaplan or Xactly a plus)
• Experience supporting and interacting with executive-level partners

Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.
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