Director of User Experience

The Role: 

The product team at Carrot Fertility is seeking a Director of User Experience to guide the sibling functions of product design and content design. The right person will have tremendous people management skills; a deep understanding of content design, product design, and UX research; strong product sense; a commitment to nuance, context, and quality; and an appetite for wrangling complex, intersecting systems, and priorities.

The Team:

Carrot’s UX teams sit at the nexus of many functions; they're fast-moving, adaptable, and highly collaborative. In this role, you’ll report to Carrot’s Chief Product Officer and work closely with product managers, UX practitioners, and engineers.

You will:

• Develop a vision for UX at Carrot, guiding the team toward it while remaining adaptable
• Influence senior leadership, using data and storytelling to continually connect UX investment to business priorities
• Represent UX in strategic planning, cross-functional coordination, and high-impact decision making
• Design opportunities for team innovation, collaboration, efficiency, and learning
• Act as a mentor for the managers of content design and product design
• Create frameworks, tools, and workshops to promote alignment, motivation, and exploration of complex topics
• Evolve our nascent UXR program

Minimum Qualifications: 

• Substantial experience leading teams made up of both leaders and ICs
• Nuanced perspective on multidisciplinary UX and how to achieve greater maturity
• A record of influencing leadership in support of both UX and users
• Experience integrating user research and testing into the UX process at scale
• Uncommon empathy and listening skills, particularly with regard to quiet or marginalized voices
• Exacting attention to both design and organizational detail
• Demonstrated ability to enrich a team's culture and cross-functional partnerships

Preferred Qualifications: 

• Exceptional oral and written communication skills across different contexts
• A record of attracting, recruiting, and retaining exceptional talent
• Sensitivity to the challenges of fertility health and family forming around the world
• Mastery of common back- and front-end platforms, and key methodologies (e.g., voice/tone frameworks, design systems, service blueprints)
• An appetite for the segmentation and complexity of a modular, global employer benefit
• Experience with localization, curiosity about users' differing needs around the world, and excitement to help deepen and broaden our product to increase its value globally

Compensation: 

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The expected base salary for this position will range from $175,000 - $250,000. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.