Director Payments and Fraud Operations

You're an experienced operations leader with a proven ability to scale payments and fraud functions in high-growth regulated environments. You combine deep subject matter expertise with strong business acumen balancing risk management with operational speed and customer experience. You lead with rigor and judgment stay relentlessly focused on the customer and build high-performing teams and systems that scale with the business.

As the Director of Payments and Fraud Operations you will lead two critical teams accountable for the accurate and timely movement of customer funds and the protection of Justworks from financial and fraud-related risk. You will set the strategic direction for both functions ensuring customer funds move reliably at scale and that Justworks remains fully compliant with AML industry standards. You will elevate Payments and Fraud Operations as strategic functions that enable revenue growth strengthen customer trust and support faster payment products without increasing financial exposure.

• Build develop and retain a high-performing team setting a high bar for excellence and creating an environment where people take ownership and do their best work.
• Coach leaders and ICs to strengthen subject matter expertise and elevate the team's capacity for higher-value analysis and cross-functional partnership.
• Set a clear vision and priorities aligning the team around shared goals and fostering a culture of accountability and continuous improvement.

• Own the end-to-end payments lifecycle across Justworks' product lines ensuring customer payrolls are processed accurately and on time to protect customer trust revenue recognition and company cash flow.
• Strengthen risk management through improved visibility proactive customer engagement and continuous refinement of controls.
• Enable faster payment methods and expanded payroll timelines while maintaining a strong risk posture.
• Drive a culture of data-driven decision-making within the team using operational insights to identify inefficiencies prioritize improvements and measure outcomes.

• Maintain full compliance with AML industry standards and fortify protection from fraudulent activity across all business lines.
• Oversee onboarding and ongoing screening processes including fraud review AML checks and lifecycle monitoring.
• Stay ahead of the evolving fraud and financial crime landscape ensuring Justworks' approach controls and capabilities continuously adapt to emerging risks.

• Partner with Product and Engineering to prioritize tooling investments and leverage AI/automation to reduce manual effort expand throughput and strengthen controls.

• Serve as the senior voice on payments operations and fraud risk in executive decision-making translating operational realities into clear business impact and forward-looking strategy.
• Partner closely with Product Engineering Accounting Treasury Customer Success and Customer Support  to align on priorities and delivery.
• Partner with Operations leadership to define priorities for the broader Operations Division that directly align and support Justworks’ broader business strategy.

As Director of Payments and Fraud Operations how results are achieved is as important as what you achieve. You'll demonstrate:

• Strategic Vision and Planning- Set a long-term vision for Payments and Fraud Operations that aligns with Justworks' growth and anticipates future volume product and risk needs.
• Decisive Data-Driven Leadership- Use analytics and operational insights to prioritize risk design efficient controls and measure outcomes.
• Change Management and Transformation- Lead the shift from manual reactive operations to scalable preventative models embedded in product automation and systems.
• Cross-Functional Influence- Build trust and alignment with senior leaders across Product Engineering Finance and Customer-facing teams to execute complex multi-stakeholder initiatives.
• Inclusive Growth-Oriented Leadership- Foster psychological safety encourage diverse perspectives and develop emerging leaders across your teams.
  

In addition all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener treat people respectfully and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information understand other perspectives and consider new possibilities. You’re curious ask open questions and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed earnest and dive in to get the job done well with a positive attitude.
• Integrity - Simply put do what you say and say what you'll do. You’re honest and forthright have a strong moral compass and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible but no simpler.”

• 10+ years of progressive experience in payments operations fraud operations or related financial operations functions with at least 5 years leading teams.
• Demonstrated success scaling operational functions in high-growth regulated environments.
• Strong knowledge of payment rails reconciliation and financial risk management practices.
• Strong understanding of AML compliance fraud prevention and customer due diligence frameworks.
• Track record of applying AI automation and influencing partners in Product & Engineering to scale operations and strengthen controls.
• Proven ability to lead organizational change and influence senior executives across complex multi-stakeholder initiatives.

#LI-SD1 #LI-Hybrid

This role is based in our New York City headquarters. The base wage range for this position will be $212000 - $274000 annually.

What We Do

Justworks is a cloud-based software platform that takes the busyness out of growing a business and alleviates the unknown. We've combined a simple platform and exceptional 24/7 customer service to help entrepreneurs and businesses grow with confidence by giving them access to corporate-level benefits automated payroll HR tools and compliance support— all in one place.

Why Work With Us

We're building a world in which starting running and joining a growing business is an accessible option for all. If you want to work in an entrepreneurial environment build something meaningful and have fun while doing it join us.

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