Director Product Design

Zocdoc’s most important asset is our people. As the Design Director Practice Solutions you will own and drive the design direction for a critical part of our platform shaping how providers run and grow their practices while improving how patients access care. You will lead a team of designers and help to define the product and design strategy for the Practice Solutions domain ensuring that experiences are cohesive scalable and deliver meaningful business and user outcomes. This role requires strong systems thinking across a multi-sided platform as well as the ability to connect long-term vision with near-term execution. 

As we evolve toward AI-native product development you will guide teams in adopting new tools and workflows helping define how design and engineering collaborate in an AI-driven environment and ensuring we build products with greater speed quality and leverage. You will help this team identify and define new product opportunities shaping zero-to-one initiatives that expand how providers run their practices and how patients access care.

• Personally motivated by solving complex real-world problems through systems and platforms
• Excited to lead teams and shape both the work and how the work gets done
• Energized by influencing product direction and driving alignment across Product Engineering Sales Data Science and leadership
• Passionate about design quality scalability and building durable long-term solutions
• A systems thinker who thrives in ambiguity and operates effectively at both strategic and execution levels
• The kind of person who enjoys building platforms and infrastructure over polishing isolated features
• Excited by zero-to-one work turning ambiguous ideas into tangible products and scalable solutions

• Leading and developing a team of product designers supporting their growth performance and overall impact
• Defining and driving product and design strategy for the Practice Solutions domain in partnership with Product and Engineering leadership
• Driving alignment and decision-making across teams and stakeholders ensuring cohesive high-quality experiences at scale
• Establishing and evolving systems frameworks and patterns that enable scalable extensible solutions across the platform
• Raising the quality bar through critique mentorship and clear standards for craft while ensuring teams deliver high-impact work efficiently
• Building strong cross-functional relationships and influencing senior stakeholders to achieve shared outcomes
• Leading the adoption of AI-native workflows enabling teams to leverage emerging tools to improve how products are designed and built

• Meaningful experience (8+ years) in product design including leading and developing high-performing design teams with a leadership style that is direct empowering and highly collaborative
• A strong track record of defining product and design strategy operating as a strategic partner to Product and Engineering leadership and delivering measurable impact across complex product areas
• Deep systems thinking with experience building scalable platforms workflows or B2B tools and driving alignment and decision-making across multiple teams and stakeholders
• A high bar for craft and execution with a demonstrated ability to raise quality across teams while delivering effectively at scale and balancing speed quality and long-term sustainability
• A strong sense of ownership and bias toward action with experience leading zero-to-one product work and integrating emerging technologies including generative AI into modern product development workflows

Benefits:

• Flexible hybrid work environment at our convenient San Jose location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical dental and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified

What We Do

Zocdoc is the tech company at the beginning of a better healthcare experience. Each month millions of patients use Zocdoc to find in-network neighborhood doctors instantly book appointments online see what other real patients have to say get reminders for upcoming appointments and preventive check-ups fill out their paperwork online and more.

Why Work With Us

Zocdoc's forward-thinking approach prioritizes collaboration agility and continuous learning in service of our long-term vision. This has helped us drive significant innovation in a complex slow-moving industry and our talented team is looking for impact-minded individuals to join us as we continue to re-imagine the healthcare experience.

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