Director, Product Strategy

The Director of Product Strategy - Market Expansion is an integral, highly-visible role contributing to the overall success of ServiceTitan's Product Strategy. This leader will lead a team and explore, prioritize, and develop product strategy for ServiceTitan's newest areas of growth: commercial, construction, new verticals, international and any other areas that are new for ServiceTitan. This individual will support senior product leaders in the market expansion space. The individual has a well-rounded background -- including analytic rigor and strategic thinking -- drawing key elements from roles such as management consulting, corporate strategy/development, and business operations. The ideal candidate is highly motivated to drive new growth opportunities, helping ServiceTitan continue to expand to new markets, verticals, or geographies.
What you'll do:

• Develop and build a 1-3-5 year product strategy for current and future Market Expansion initiatives in partnership with senior product leadership
• Develop business cases that dive deeper into recommendations on new products and services based on various research and analyses, including TAM analysis, customer demand, custom segmentation, etc.
• Establish and maintain a global framework of key dimensions/criteria used to evaluate and prioritize build of new products and services -- dimensions such as market sizing, product fit, competition, strategic value, etc.
• Partner with the product team to identify and roadmap product features and prioritize them based on level of effort, customer impact, customer need etc.
• Collaborate across ServiceTitan (revenue, customer success, enablement, etc) to maintain product strategy and understand customer needs
• Dive deep into our customers' problems to understand how our product should develop
• Speak the language of product with sales, product management, and engineering team

What you'll need:

• 7+ years of work experience in management consulting, corporate strategy/development, business operations or similar role
• Experience leading a high performing team
• Experience in B2B technology market environments with exposure to Software or SaaS businesses preferred
• Prior experience working with product teams is a plus
• Experience conducting quantitative and qualitative analyses
• Ability to distill complex issues into structured frameworks and concrete action plans
• Comfort with ambiguity in a dynamic working environment; know how to balance getting the details right while still moving fast
• Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels
• This is a fully remote position and we are open to candidates across the US

Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.