Director, Salesforce Platform

Job Description:
Job Description:
Pluralsight is the technology workforce development company that helps teams build better products by knowing more and working better together. Using our Skills and Flow products, teams can develop critical skills, improve processes, and gain insights through data.
We build this exciting product ecosystem by working with smart people and uniting behind a passion for what tech can create. We're a group of good-natured, nimble go-getters dedicated to helping people and businesses build better with technology. That means when we see opportunities to create, we go for it. We don't let the unknown stop us from solving challenges and winning together. And most importantly, we treat each other like adults. If you can see possibilities where others see problems, have candid conversations to ensure all voices are heard and thrive in a collaborative environment, you'll do some of the best work of your career here.
Pluralsight is looking for a compassionate and courageous servant leader to lead our Salesforce Platform Operations team. You will be joining a band of inspired Administrators, Environment Managers and Engineers devoted to the preservation of optimum performance, security and value for our business users and Salesforce delivery teams. Your extensive Salesforce administrative experience serves you well in mentoring highly professional individuals to continually build upon their expertise. Your entrepreneurial spirit and unwavering commitment to our users guides you in finding creative ways to swiftly respond to critical issues with thoughtful solutions.
Who you're committed to being:

• Guardian of the Platform: You're the unwavering protector of our Salesforce environments, always vigilant against potential threats. As a leader, you instill a sense of security and performance maintenance within the team.
• Leader of Champions: You're a champion of smooth user experiences and believe in eliminating hurdles for our end-users and delivery teams. Agility and swift response to support requests and urgent operational needs are your key strategies to keep our platform users on track.
• Efficiency Champion: You refine support processes, cut down impediments, and remove inefficiencies like unproductive meetings or redundant workflows to enhance the team's productivity.
• Growth Advocate: Your mantra is "growth over comfort". You inspire team members to constantly hone their administrative skills and strive for excellence.
• Compassionate Contributor: You value courage and compassion, encouraging a culture of experimentation, tough question-asking, and empathetic problem-solving.
• Possibility Creator: Proactivity and adaptability define us. We remain learners, unafraid of challenges. Your leadership invites obstacles as exciting puzzles to solve, facilitating momentum on our most important projects.

What you'll own:

• Drive decisions around environment strategy, user access, and configurations in design and discovery calls.
• Prepare for Salesforce critical updates and releases, understanding their benefits and risks. This includes working with the team and stakeholders to test, educate, train, and communicate about upcoming Salesforce changes.
• Manage production and sandbox environments, including setting up new environments, data seeding and anonymization, sandbox configurations, and user access.
• Oversee monitoring, backup, archiving, and recovery of Salesforce configurations and data using third-party tools.
• Develop a robust team of administrators and first responders to safeguard the platform.
• Support Salesforce project and development teams with DevOps continuous integration and delivery technologies, along with pre and post-deployment tasks.
• Establish and enforce best practices, governance policies, and data management standards for Salesforce administration.

Experience you'll need:

• A minimum of 7 years' experience leading a Salesforce technical team, specializing in Sales Cloud and CPQ.
• Hands-on experience with Salesforce-specific DevOps tools like Copado, Salesforce DX, Gearset.
• At least two of the following Salesforce certifications: Administrator, Advanced Administrator, CPQ Specialist, Platform Developer I, Platform App Builder.
• Proven analytical and problem-solving abilities in a dynamic Agile environment.
• Extensive experience with Agile Teams and a deep understanding of the Software Development Life Cycle (SDLC).
• Capable of driving decisions/actions in cross-functional settings and managing competing priorities.
• Success in leading Salesforce administrators and developers, fostering a high-performance team culture, and promoting excellence.
• Experience working with internationally dispersed, remote teams.
• Strong strategic thinking and business acumen, with an ability to align Salesforce initiatives with organizational goals.
• Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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