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ABOUT THIS POSITION
Waystar is seeking a strategic client-focused leader to serve as Director Solution Adoption – Clearinghouse. This role is responsible for leading a team of managers consultants and implementation professionals who drive the successful onboarding activation adoption and optimization of Waystar's Clearinghouse solutions.The Director will be accountable for delivering exceptional client outcomes developing high-performing teams ensuring predictable revenue realization and driving operational excellence across a portfolio of enterprise healthcare clients. This leader must balance people development client success and business performance while partnering cross-functionally with Product PMO Advisory Services Client Success Sales and Executive Leadership.
This is a highly visible leadership role requiring strong executive presence healthcare revenue cycle expertise and a passion for developing people and building scalable operating models.
WHAT YOU'LL DO
Leadership & Talent Development
- Lead coach and develop managers and consultants across the Clearinghouse Solution Adoption organization.
- Foster a culture of accountability transparency collaboration and continuous improvement.
- Drive employee engagement retention succession planning and leadership development initiatives.
- Recruit develop and retain top implementation and consulting talent.
- Serve as a role model for Waystar's values and leadership principles.
Client Success & Delivery Execution
- Own successful implementation activation stabilization and adoption of Clearinghouse solutions for enterprise clients.
- Ensure clients achieve measurable business outcomes and realize value from their Waystar investment.
- Serve as an executive escalation point for critical client situations.
- Partner directly with client executives to build trusted relationships and align on strategic objectives.
- Drive execution excellence across project planning configuration testing activation and stabilization activities.
Business & Financial Performance
- Accountable for:
- Client Satisfaction
- Revenue Realization
- Activation Success
- Resource Utilization
- Backlog Management
- Employee Engagement
- Delivery Predictability
- Monitor key operational and financial metrics and proactively address risks.
- Partner with leadership to improve forecasting accuracy and resource planning.
Strategic Planning & Operational Excellence
- Develop workforce and capacity plans that support business growth and delivery commitments.
- Identify opportunities to improve processes streamline operations and enhance the client experience.
- Lead initiatives that improve scalability consistency and execution across the organization.
- Partner with Product and Client Success leaders to improve cross-functional engagement models and reduce operational friction.
Cross-Functional Leadership
- Collaborate with Product PMO Advisory Services Client Success Sales Support and Transformation teams.
- Influence decisions and drive alignment across organizations without direct authority.
- Represent Solution Adoption in executive discussions regarding client commitments delivery strategies and organizational priorities.
WHAT YOU'LL NEED
• 8+ years of healthcare technology healthcare operations or revenue cycle leadership experience.
• 5+ years of people leadership experience including managing managers.
• Experience leading enterprise implementations or client-facing delivery organizations.
• Strong understanding of healthcare revenue cycle workflows.
• Proven ability to manage executive-level client relationships and escalations.
• Demonstrated success leading teams through growth change and transformation.
Preferred
• Experience with Clearinghouse Eligibility Claims Remittance EDI or Revenue Cycle technologies.
• Knowledge of Epic Cerner Meditech or other major provider technologies.
• SaaS implementation or professional services leadership experience.
• Experience managing geographically distributed teams.
ABOUT WAYSTAR
Through a smart platform and better experience Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative cloud-based technology robust data and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers 1K+ hospitals and health systems and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work always; making it happen; and joyful optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500000 providers 1000 health systems and hospitals and 5000 payers and health plans. For more information visit waystar.com or follow @Waystar on Twitter.
WAYSTAR PERKS
- Competitive total rewards (base salary + bonus if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- We offer generous paid time off for our non-exempt team members starting with 3 weeks + 13 paid holidays including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate value and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics marital status protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Skills Required
- 8+ years of healthcare technology healthcare operations or revenue cycle leadership experience
- 5+ years of people leadership experience including managing managers
- Experience leading enterprise implementations or client-facing delivery organizations
- Strong understanding of healthcare revenue cycle workflows
- Proven ability to manage executive-level client relationships and escalations
- Demonstrated success leading teams through growth change and transformation
- Experience with Clearinghouse Eligibility Claims Remittance EDI or Revenue Cycle technologies
- Knowledge of Epic Cerner Meditech or other major provider technologies
- SaaS implementation or professional services leadership experience
- Experience managing geographically distributed teams
What We Do
Waystar harnesses the power of agentic AI generative AI and advanced automation to drive meaningful outcomes so providers reach peak financial performance and patients receive care with confidence.The Waystar platform is used by more than 1 million providers and supports over 60% of the U.S. patient population - and integrates with all major HIS and practice management systems.The financial and administrative challenges facing healthcare providers are daunting. Waystar’s technology platform simplifies and unifies healthcare payments across the revenue cycle. We empower healthcare organizations to automate manual work gain insight into processes and performance and ultimately collect more revenue.At Waystar we know there’s a better more efficient way forward. Let’s climb the mountain ahead of us to reach new heights in healthcare.
Why Work With Us
Our Waystar values serve as a compass to center our decisions inspire action and promote outstanding performance. We are dedicated to providing a diverse inclusive workplace and fostering a shared sense of belonging.
Waystar Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
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