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Eden Prairie MN USA
In-Office
135K-231K Annually
Expert/Leader
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
The Role
The Director of Solution Architecture leads the design of innovative contact center solutions using cloud technologies focusing on AI and SIP integrations to enhance customer experience and operational efficiency.
Summary Generated by Built In
Requisition Number: 2355298
Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.
The Director of Architecture will play a critical role in designing and evolving next generation contact center solutions that support OptumCare's AI 10.0 and digital transformation initiatives. This role focuses on solution and systems architecture-partnering closely with business and technology teams to translate complex requirements into scalable cloud based designs.
This position will assess current-state on prem technologies and lead architecture strategies that enable cloud transformation leveraging Cloud AI Bot orchestration technologies SIP Development and contact center services such as Amazon Connect. The role also supports the orchestration of AI driven technologies such as virtual agents agent assist call summarization and analytics-ensuring seamless customer journeys across bots and live agents without degradation in call quality or experience.
The ideal candidate brings deep experience architecting contact center and voice solutions understands SIP/telephony integrations and can design end to end solutions that support high volume enterprise environments.
While this role does not have immediate direct reports it operates at a senior strategic level with significant influence across architecture engineering and business partners.
For all hires in the Minneapolis or Washington D.C. area you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Preferred Qualifications:
Pay is based on several factors including but not limited to local labor markets education work experience certifications etc. In addition to your salary we offer benefits such as a comprehensive benefits package incentive and recognition programs equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134600 to $230800 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race gender sexuality age location and income-deserves the opportunity to live their healthiest life. Today however there are still far too many barriers to good health which are disproportionately experienced by people of color historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race national origin religion age color sex sexual orientation gender identity disability or protected veteran status or any other characteristic protected by local state or federal laws rules or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.
The Director of Architecture will play a critical role in designing and evolving next generation contact center solutions that support OptumCare's AI 10.0 and digital transformation initiatives. This role focuses on solution and systems architecture-partnering closely with business and technology teams to translate complex requirements into scalable cloud based designs.
This position will assess current-state on prem technologies and lead architecture strategies that enable cloud transformation leveraging Cloud AI Bot orchestration technologies SIP Development and contact center services such as Amazon Connect. The role also supports the orchestration of AI driven technologies such as virtual agents agent assist call summarization and analytics-ensuring seamless customer journeys across bots and live agents without degradation in call quality or experience.
The ideal candidate brings deep experience architecting contact center and voice solutions understands SIP/telephony integrations and can design end to end solutions that support high volume enterprise environments.
While this role does not have immediate direct reports it operates at a senior strategic level with significant influence across architecture engineering and business partners.
For all hires in the Minneapolis or Washington D.C. area you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:
- Cloud Application & Service Development
- Design and build cloud native services using AWS primitives (Lambda ECS/EKS API Gateway DynamoDB/RDS S3 EventBridge etc.)
- Develop Amazon Connect integrations including contact flows pre/post route services agent assist hooks and downstream data integrations
- Implement REST/event driven APIs that integrate Amazon Connect with SIP bot analytics and healthcare platforms
- Infrastructure as Code (IaC)
- Build and maintain infrastructure using Terraform and/or Python Scripting
- Ensure repeatable environment consistent deployments across DEV STAGE and PROD
- Partner with platform and security teams to meet enterprise cloud governance standards
- SIP Application Development
- Develop and maintain SIP services that manage call routing transfers session state and header manipulation
- Implement support for call flows integrating carriers SBCs OCCAS bots and agent platforms
- Enhance SIP behavior to support new features such as consult warm transfer barge in and failover patterns
- SIPREC Recording & Media Integrations
- Build SIPREC routing and recording integrations supporting analytics compliance and agent assist use cases
- Partner with cloud and media teams to ensure reliable RTP and metadata capture
- DevOps & CI/CD
- Implement GitHub based CI/CD pipelines for application and infrastructure deployments
- Embed automated testing artifact scanning and promotion controls
- Support trunk based development and safe production release patterns
- Security Compliance & Cost Awareness
- Apply AWS security best practices including IAM least privilege secrets management encryption at rest/in transit and logging
- Support PCI aware and regulated workloads as part of cloud integrations
- Monitor and optimize cloud spend using FinOps principles
- Observability & Operations
- Implement logging metrics and tracing using CloudWatch and enterprise observability tooling
- Participate in production support incident response and root cause analysis
- Build operational runbooks and automation for day 2 support
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 10+ years of experience as a Solution Architect
- 8+ years of experience developing SIP Based solutions and Cloud design (e.g. AWS application and infrastructure) including cloud networking identity security and operational best practices
- 5+ years of Proficiency with Git/GitHub CI/CD pipelines and infrastructure as code
- 3+ years of experience designing developing or supporting enterprise contact center solutions including voice and digital customer interaction platforms
- 2+ years of hands on experience with SIP solutioning (OCCAS) Amazon Connect or CCaaS integrations
Preferred Qualifications:
- Experience integrating Amazon Connect with SIP transport bots or voice analytics platforms
- Experience with containerized workloads and event driven architectures
- Working knowledge of voice technologies and integrations such as SIP / telephony concepts and end to end call flow design across bots and live agents
- Familiarity with regulated workloads (PCI healthcare data flows)
Pay is based on several factors including but not limited to local labor markets education work experience certifications etc. In addition to your salary we offer benefits such as a comprehensive benefits package incentive and recognition programs equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134600 to $230800 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race gender sexuality age location and income-deserves the opportunity to live their healthiest life. Today however there are still far too many barriers to good health which are disproportionately experienced by people of color historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race national origin religion age color sex sexual orientation gender identity disability or protected veteran status or any other characteristic protected by local state or federal laws rules or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Skills Required
- 10+ years of experience as a Solution Architect
- 8+ years of experience developing SIP Based solutions
- 5+ years of proficiency with Git/GitHub CI/CD
- 3+ years of experience with enterprise contact center solutions
- 2+ years of hands on experience with SIP solutioning and Amazon Connect
What the Team is Saying
Optum Compensation & Benefits Highlights
- Leave & Time Off Breadth—PTO accrues each pay period with eight paid U.S. holidays plus a floating holiday and generous time away is consistently emphasized. This breadth supports planned and unplanned time off beyond standard vacation days.
- Parental & Family Support—Six weeks of paid parental leave up to two weeks of paid caregiver leave Bright Horizons back‑up care and adoption assistance signal strong family-oriented support. EAP access with counseling sessions further extends help to employees and their households.
- Wellbeing & Lifestyle Benefits—Company‑paid short‑ and long‑term disability Calm app membership tuition reimbursement commuter and FSA accounts and broad employee discounts expand everyday wellbeing resources. Free or low‑cost virtual visits complement these lifestyle supports.
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The Company
HQ: Eden Prairie MN
160000 Employees
Year Founded: 2011
What We Do
Optum part of the UnitedHealth Group family of businesses is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best. Here you will find a culture guided by inclusion talented peers comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum we support your well-being with an understanding team extensive benefits and rewarding opportunities. By joining us you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models core on‑site (5 days/week) hybrid (4 days/week) and telecommute or fully remote vary by country role and location.
Typical time on-site: Not Specified
HQEden Prairie MN
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