Director, Strategic Delivery & Customer Engagement
Job Description
Team: Project Management
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Strategic Delivery & Customer Engagement in United States.
This leadership role sits at the intersection of customer success, program delivery, and operational excellence, ensuring the successful execution of complex, cross-functional initiatives while maximizing customer value and satisfaction. The position is responsible for leading geographically distributed teams and managing high-impact programs that require strong governance, structured execution, and continuous improvement. Acting as a trusted partner to customers and internal stakeholders, this role plays a key part in shaping long-term relationships and driving adoption of solutions at scale. It requires balancing strategic oversight with hands-on leadership to ensure projects are delivered on time, within scope, and aligned with business objectives. The environment is fast-paced, collaborative, and highly customer-focused, with strong emphasis on accountability and measurable outcomes. This role also contributes to shaping operational standards and improving delivery consistency across multiple programs.
Accountabilities:
- Lead cross-functional and geographically distributed teams in the successful execution of complex programs and initiatives, ensuring alignment across scope, timeline, budget, and performance objectives.
- Build and maintain strong customer relationships, acting as a primary escalation point and trusted advisor to ensure high satisfaction and long-term value realization.
- Drive operational governance by establishing and improving standardized delivery processes, including reporting, escalation management, risk mitigation, and change control.
- Oversee program performance through KPI tracking, SLA adherence, and continuous monitoring of operational efficiency and delivery quality.
- Identify, assess, and mitigate risks and dependencies across projects, ensuring proactive communication and resolution of issues.
- Lead customer onboarding, engagement, and adoption strategies to maximize solution value and strengthen retention outcomes.
- Partner with internal stakeholders to provide customer insights, influence product and service improvements, and support continuous operational enhancement.
- Bachelor’s degree in Business, Engineering, or a related field with 12+ years of relevant experience in program management, customer-facing leadership, or operational delivery roles.
- Proven experience leading and developing teams of experienced professionals in complex, matrixed environments.
- Strong background in customer engagement, strategic delivery, and enterprise program or project management.
- Ability to manage ambiguity, competing priorities, and multiple stakeholders across global or cross-functional teams.
- Demonstrated capability to influence without authority and drive alignment across business and technical functions.
- Strong proficiency in enterprise tools such as CRM systems, project management platforms, reporting tools, and Microsoft Office; SAP experience is a plus.
- PMP or equivalent certification is preferred.
- Excellent communication, leadership, and stakeholder management skills with a strong customer-centric mindset.
- Competitive compensation aligned with experience and market standards.
- Comprehensive benefits package including medical, dental, vision, and retirement plans.
- Flexible remote work arrangement supporting work-life balance.
- Opportunities for career growth within a global organization focused on innovation and transformation.
- Exposure to large-scale, high-impact projects across diverse industries and customers.
- Continuous learning and professional development opportunities.
Requirements:
Benefits:
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Date Posted
05/06/2026
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