Director Strategic Initiatives

• Own one or more of CEG's top transformation workstreams from problem framing through execution - commercial model delivery model operating model or renewals transformation.
• Build the business case design the solution align stakeholders and drive implementation. You're not handing off to a delivery team - you are the delivery team.
• Manage initiative governance: milestones decision points dependencies and escalation paths. Keep complex programs on track when multiple senior leaders have competing priorities.

• Translate ambiguous executive direction into structured strategic options with clear tradeoffs and recommendations.
• Build and maintain the analytical models that underpin major decisions: headcount planning insource/outsource economics service delivery tiering AI efficiency overlays.
• Develop strategy narratives and board-ready materials that frame CEG's transformation story for SVP and C-level audiences.

• Operate as the connective tissue between CEG leadership geo leaders Finance Product and field teams. Translate between strategic intent and operational reality.
• Navigate complex stakeholder dynamics where formal authority is limited and influence is everything. Manage up across and into partner organizations (consulting firms outsourcing partners).
• Serve as the quality-control layer on programs where the temptation is to announce before we're ready. Protect program integrity without slowing momentum.

• Design frameworks playbooks and operating cadences that outlast any single initiative. The goal is to productize how CEG runs transformation not just run one project at a time.
• Stand up reporting and decision-support infrastructure: OKR cascades initiative dashboards executive briefing cadences.
• Identify and champion "no-regrets bets" - moves we should make regardless of which strategic direction we ultimately choose.

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI's potential impact on the function or industry.
• 8+ years in strategy management consulting business transformation or corporate development roles. You've run cross-functional programs with senior stakeholder complexity not just contributed to them.
• Demonstrated ability to structure ambiguous problems and drive them to resolution. Comfortable building the plane while flying it.
• Strong financial and operational modeling skills. You can build the headcount model stress-test the assumptions and present the recommendation in the same meeting.
• Executive communication skills - you can write a tight one-pager present to an SVP and draft a stakeholder email that lands all in the same day.
• Experience managing through influence in matrixed organizations. You know how to align people who don't report to you and hold the line when things get political.
• Comfort with AI tools as part of your workflow. We use AI extensively in how we work - for analysis content development and decision support. You should be someone who's already integrating these tools into how you operate.

• Experience in enterprise SaaS customer success or professional services transformation.
• Background in M&A integration large-scale org design or operating model transformation.
• Familiarity with outsourcing strategy shared services design or global delivery model optimization.
• Experience with zero-based planning headcount optimization or cost transformation programs.

• This is not a traditional strategy role where you build decks and hand them to someone else to execute. It's not a PMO role tracking other people's workstreams. And it's not an analytics role building dashboards in a support function. This is a leadership role where you own outcomes operate with significant autonomy and are accountable for moving the business forward on programs that matter.

What We Do

As the AI platform for business transformation we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C" as we like to call it). With more than 8100+ customers we serve approximately 85% of the Fortune 500® and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us visit www.servicenow.com/careers. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Why Work With Us

By joining ServiceNow you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company you can grow your career faster.

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