Director, Technical Implementation

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Technical Implementation in United States.

This leadership role sits at the intersection of technology delivery, client onboarding, and enterprise healthcare operations, driving the successful implementation of complex revenue cycle management solutions. You will oversee end-to-end technical deployment of platforms and products across multiple client environments, ensuring seamless integration, data accuracy, and timely delivery. Acting as a key liaison between internal engineering, product, and client stakeholders, you will translate business requirements into scalable technical solutions. The role also involves leading and developing high-performing implementation and support teams while promoting automation, AI adoption, and process innovation. You will play a strategic role in shaping operational excellence, standardizing implementation frameworks, and improving delivery efficiency across programs. In a fast-paced, client-facing environment, you will ensure that every deployment supports both technical integrity and business impact. This is a high-visibility leadership position for someone passionate about scaling complex systems and teams.

• Lead end-to-end technical implementation processes across multiple product lines and client portfolios, ensuring timely, accurate, and scalable delivery.
• Oversee client onboarding activities including data loading, system configuration, integration, and training across healthcare revenue cycle solutions.
• Define and execute operational strategies aligned with business priorities, focusing on scalability, automation, and continuous improvement.
• Manage cross-functional collaboration between product, engineering, maintenance, and client teams to resolve technical issues and ensure successful deployments.
• Utilize SQL and data analysis tools to validate, test, and troubleshoot large healthcare datasets from multiple HIS and enterprise systems.
• Drive standardization of implementation frameworks, documentation, and best practices, including data exchange methods (HL7, APIs, extracts).
• Lead, mentor, and develop implementation and support teams, ensuring strong performance, succession planning, and organizational growth.
• Identify, document, and support resolution of software defects while contributing to product and process enhancements.
• Champion the adoption of automation and AI tools to improve efficiency, scalability, and service delivery quality.

Requirements:

• 10+ years of professional experience, including 5–10 years in formal leadership roles within technical implementation, healthcare IT, or enterprise software environments.
• Bachelor’s degree in Business, Information Systems, Healthcare Administration, or a related field (or equivalent experience).
• Strong background in data integration, systems implementation, and workflow design within complex enterprise environments.
• Advanced SQL skills with experience analyzing and validating large datasets across multiple systems.
• Proven experience working with healthcare data standards such as HL7, APIs, and structured data exchange formats.
• Demonstrated ability to lead cross-functional teams and manage multiple large-scale client implementations simultaneously.
• Strong communication skills with the ability to engage executive stakeholders and translate technical concepts into business outcomes.
• Experience in process improvement, automation initiatives, and modern technology adoption, including AI-enabled workflows.
• Ability to operate in a fast-paced, client-facing environment with occasional travel to client or corporate sites.

Benefits:

• Competitive salary range of $134,000 – $195,000, based on experience and qualifications.
• Comprehensive healthcare coverage including medical, dental, and vision plans.
• Remote-first work model with flexibility and occasional on-site client engagement.
• Retirement savings plan (401(k)) and financial wellness support.
• Paid time off, holidays, and work-life balance initiatives.
• Professional development opportunities including certifications and tuition reimbursement.
• Performance-based recognition programs and incentive opportunities.
• Inclusive workplace culture focused on collaboration, innovation, and growth.
• Mental, emotional, and physical well-being support programs.