Director, Training and Enablement

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Training and Enablement based in the United States.

This is a senior leadership role responsible for defining and scaling the learning and enablement strategy across customers, partners, and internal teams within a complex healthcare technology environment. You will own how users understand, adopt, and realize value from a sophisticated data-driven platform that supports healthcare transformation at scale. The role combines strategic program ownership with hands-on leadership across onboarding, certification, and ongoing education initiatives. You will partner closely with Product, Customer Success, and executive leadership to align training with product evolution and customer success outcomes. A strong focus of the role is translating complex healthcare and value-based care concepts into accessible, impactful learning experiences. You will also build scalable learning infrastructure, including LMS strategy, content libraries, and certification programs. This is a high-impact opportunity for a leader who thrives at the intersection of healthcare expertise, instructional design, and operational excellence.

In this role, you will own the end-to-end training and enablement strategy, ensuring measurable impact on adoption, competency, and customer outcomes:

• Design and lead the enterprise-wide training and enablement strategy across customers, partners, and internal teams.
• Own the full onboarding experience for new customers, including role-based learning paths and adoption milestones.
• Develop and scale certification programs to validate user competency across external and internal audiences.
• Build and manage a scalable asynchronous learning ecosystem, including LMS strategy, content libraries, and digital learning assets.
• Lead instructional design efforts to translate complex healthcare workflows and data systems into clear, structured learning experiences.
• Partner with Product and Implementation teams to align training delivery with product release cycles and go-live timelines.
• Drive readiness for new product releases by embedding training into launch planning and execution.
• Develop internal enablement programs for Customer Success, Implementation, and operations teams to improve time-to-productivity.
• Define KPIs and measurement frameworks to track training effectiveness, engagement, certification, and impact on customer adoption.
• Lead a small team of instructional designers or training specialists while building scalable operational processes and governance.
• Conduct user research and workflow analysis to continuously improve training relevance and effectiveness.
• Act as a strategic advisor to executive stakeholders across Product, Growth, and Clinical leadership teams.

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Requirements

The ideal candidate is an experienced enablement leader with strong healthcare domain expertise and a proven ability to build scalable learning programs:

• 10+ years of experience in training, enablement, or customer education roles, including significant experience in enterprise SaaS or health IT.
• 5+ years of experience in healthcare technology environments such as population health, EHR, or care management platforms.
• Deep understanding of value-based care models, CMS programs, and healthcare operational workflows.
• Proven experience designing and delivering both internal enablement and external customer education programs at scale.
• Strong instructional design expertise, including experience with LMS platforms and modern authoring tools (e.g., Articulate, Camtasia).
• Experience building onboarding programs, certification pathways, and role-based learning curricula.
• Familiarity with product release cycles and enablement integration into go-to-market processes.
• Strong operational discipline with experience defining KPIs, governance models, and scalable training processes.
• Excellent communication skills with the ability to adapt messaging across clinical, technical, operational, and executive audiences.
• Strong leadership skills with experience managing or mentoring small teams.
• Ability to translate complex healthcare and data-driven concepts into accessible, actionable learning content.
• Experience in high-growth, fast-paced environments with evolving product and customer needs.

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Benefits

• Competitive salary range: $150,000 – $200,000 annually
• Remote-friendly and flexible work environment
• Opportunity to shape enterprise-level training strategy in a fast-growing healthcare technology company
• Strong focus on professional development and continuous learning opportunities
• Collaboration with cross-functional teams across Product, Clinical, and Customer Success functions
• Mission-driven culture focused on improving healthcare outcomes through data and technology
• Access to modern learning tools and enablement technologies
• Inclusive, diverse, and employee-driven community initiatives
• Opportunity to build and scale a high-impact enablement function from the ground up