Director User Research - Product Design

Datadog is hiring a Research leader to define the next evolution of our research practice. You will lead a group that integrates human insights with quantitative depth and AI-driven synthesis to build the right products for our customers while driving measurable business impact. At Datadog we help customers visualize and troubleshoot complex distributed systems at scale and keep them healthy. As the Director of User Research you will lead the charge in transforming dense technical signals into human-centric experiences by establishing a research culture that is fast actionable and deeply integrated into our product development lifecycle.

In this role you will build a lean high-impact team of researchers while simultaneously empowering our entire design and product organization with the methods and tools needed to deeply understand customer pain points and motivations. You will be responsible for moving the team beyond tactical project-level work toward strategic influence that drives measurable business outcomes.

What you’ll do:

• Grow manage and mentor a talented group of researchers to operate at the frontier of the field.
• Establish a Mixed-Methods Practice ensuring researchers can analyze product telemetry and statistical data ("the what") alongside qualitative insights ("the why").
• Scale Research Capabilities by defining inquiry methods and teaching the broader organization (designers and PMs) how to use them to run deep insight-driven probes.
• Take accountability for the business metrics influenced by research findings. You will be expected to demonstrate business impact through the work that you lead.
• Build the foundation for AI as a research collaborator using tools like custom GPTs and synthetic personas to accelerate synthesis and provide real-time deliverables.
• Collaborate with the Head of Design design and cross functional leaders to establish roadmaps and ensure research insights are grounded in both technical reality and user needs.
  

Who You Are:

• 10-15+ years in user research or product design with experience building and managing high-performing teams.
• Proficient in both qualitative and quantitative methodologies with the ability to size and validate behavioral patterns using data.
• Proven track record of moving research beyond "usability testing" to impacting product direction and business metrics.
• Comfortable navigating the technical complexities of modern software development and infrastructure.
• Excited by the potential of AI to transform how research is conducted synthesized and shared.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills we encourage you to apply.

Benefits and Growth:

• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development product training and career pathing
• Intradepartmental mentor and buddy program for in-house networking
• An inclusive company culture ability to join our Community Guilds (Datadog employee resource groups)
• Access to Inclusion Talks our internal panel discussions
• Free global mental health benefits for employees and dependents age 6+
• Competitive global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

What We Do

Datadog (NASDAQ: DDOG) is a global SaaS business delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation cloud migration and infrastructure monitoring of our customers' entire technology stacks. Built by engineers for engineers Datadog is used by organizations of all sizes across a wide range of industries. Together we champion professional development diversity of thought innovation and work excellence to empower continuous growth. Join the pack and become part of a collaborative pragmatic and thoughtful people-first community where we solve tough problems take smart risks and celebrate one another.

Why Work With Us

At Datadog we learn from and celebrate each other daily - each win is a team win. Datadogs solve tough problems innovate pragmatically and grow together. We promote from within provide mentorship and opportunities for career development and support our colleagues in the process. Best of all? We truly love what we do.

Gallery