Disputes Investigator I

Expedia Group brands power global travel for everyone everywhere. We design cutting-edge tech to make travel smoother and more memorable and we create groundbreaking solutions for our partners. Our diverse vibrant and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel people must come first. Guided by our Values and Leadership Agreements we foster an open culture where everyone belongs differences are celebrated and know that when one of us wins we all win.

We provide a full benefits package including exciting travel perks generous time-off parental leave a flexible work model (with some pretty cool offices) and career development resources all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Disputes Investigator I

Our Technology Team partners with teams across Expedia Group to create innovative products services and tools to deliver high-quality experiences for travelers partners and our employees. A singular technology platform powered by data and machine learning provides secure differentiated and personalized experiences that drive loyalty and traveler satisfaction. 

Join our dynamic Dispute Ops team as a Disputes Investigator I where you'll play a vital role in protecting our company and customers from fraudulent activity. This position is ideal for a proactive analytical professional with a background in chargebacks strong interpersonal skills and a passion for problem-solving. You’ll be primarily responsible for reviewing individual disputes and making decisions based on the information available. With opportunities to grow your expertise work in a hybrid environment that supports development and team culture this role offers both challenge and impact.

In this role you will:

• Conduct fraud risk reviews by analyzing chargebacks and transactional data to identify patterns assess risk and protect both the company and its customers.

• Conduct independent and collaborative work to support team and departmental goals.

• Create chargeback documentation using customer and transaction records to support loss prevention efforts and ensure accurate dispute resolution.

• Consistently meet or exceed performance standards while working in a hybrid work environment demonstrating reliability and accountability in both independent and collaborative tasks.

• Work together on the identification and reporting of technical or operational issues impacting our team workflow.

• Engage with customers financial institutions vendors airlines and/or internal teams to reduce chargeback losses through effective communication and resolution strategies.

Experience and qualifications:

• Demonstrate strong interpersonal organizational and analytical skills with a self-motivated action-oriented mindset.

• Bring 1+ year of customer service experience; background in travel risk analysis or vendor engagement is a plus.

• Confidently make independent decisions and take initiative with minimal supervision.

• Demonstrate strong time management and task prioritization skills consistently meeting deadlines and delivering high-quality work independently.

• Proficient in Microsoft Office and internal/web-based research tools with strong overall PC skills.

#LI-MC1

Starting pay for this role will vary based on multiple factors including location available budget and an individual’s knowledge skills and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families including medical/dental/vision paid time off and an Employee Assistance Program. To fuel each employee’s passion for travel we offer a wellness & travel reimbursement travel discounts and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability or other physical or mental health conditions please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes TIME Disability:IN and others.

Expedia Group's family of brands includes: Brand Expedia® Hotels.com® Expedia® Partner Solutions Vrbo® trivago® Orbitz® Travelocity® Hotwire® Wotif® ebookers® CheapTickets® Expedia Group™ Media Solutions Expedia Local Expert® CarRentals.com™ and Expedia Cruises™. © 2024 Expedia Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

What We Do

Expedia Group powers travel for everyone everywhere through our global platform. Driven by the core belief that travel is a force for good we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia® Hotels.com® Expedia® Partner Solutions Vrbo® trivago® Orbitz® Travelocity® Hotwire® Wotif® ebookers® CheapTickets® Expedia Group™ Media Solutions Expedia Local Expert® CarRentals.com™ and Expedia Cruises™.

Why Work With Us

As travelers and technologists we are passionate about making travel more seamless accessible and memorable. We embrace different perspectives celebrate new ideas and empower every Expedian to drive meaningful change. The experiences we create bridge divides and broaden horizons – helping create unforgettable memories through travel.

Gallery