E-Commerce Marketing Specialist (Bilingual Chinese)

We are a growing small online business offering various auto parts products. We are looking to hire an outstanding customer service rep to help our awesome customers. We need detail-oriented, multi-tasker, who are organized, and able to learn and adapt quickly. We will fully train you, however, you must enjoy working at a fast pace and constantly changing environment. Our office hours are M-F, 10:00 am -6:00 pm. Working hours can be flexible and discussed. Job duties and responsibilities Customer Service · Assist customers with messages and emails, such as product inquiries, new order requests, and troubleshooting problems, etc, replying as appropriate and in a timely manner. · Communicate with customers and answer questions via eBay messages, emails, or phone. · Assist customers in a friendly, knowledgeable, and patient manner while resolving conflicts in a win-win situation, where the outcome is good for the customer and the company. Qualifications: • Proficient in both English and Chinese • Driving sales performance of the e-commerce platform • Own brand integrity online, monitoring and enforcing policies across retailers • Develop and implement an E-commerce strategy to improve website performance • Maintain current knowledge of industry trends, opportunities, channels, products, and competitors to be a trusted business advisor to accounts Customer Service: • Assist customers with messages and emails, such as product inquiries, new order requests, and troubleshooting problems, etc, replying as appropriate and in a timely manner. • Assist customers in a friendly, knowledgeable, and patient manner while resolving conflicts in a win-win situation. Qualifications: • Proficient in English and Chinese • Experience in customer service or e-commerce roles. • Relentless customer advocate, experienced in finding solutions to improve relationships and drive growth. • Extensive experience with practices and techniques related to web merchandising or online retailing. • Sound knowledge of website management and eCommerce usability. • Proficient and had hands-on experience with Shopify, eBay, Google Ads. • Ability to change strategies and rethink conventional wisdom at any time. • Track records of delivery results in a highly ambiguous environment. • Startup or entrepreneurship experience, optimistic and able to work independently with minimal supervision. • Strong verbal and written communication skills. • Managing and executing promotional campaigns and fulfill marketing needs • Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments, improve/eliminate chargebacks. • Own items sell-in and throughout product life cycle (item setup, sell-through, forecasting, in-stock, pricing) Preferred Qualifications: • Understanding of auto parts or strong interest in motorsports and JDM cars. • Minimum of two (2) years of experience in customer service or e-commerce roles • Experience with eBay, Shopify, or other social media platforms. • Familiar with computer design programs like(Adobe Photoshop /Figma/UI design /UX design) • English and Chinese (preferred) Work Remotely • No Job Types: Full-time, Internship Pay: $20.00 - $28.00 per hour Benefits: • Flexible schedule Schedule: • 8 hour shift • Monday to Friday Ability to commute/relocate: • Tukwila, WA 98188: Reliably commute or planning to relocate before starting work (Required) Application Question(s): • Understanding of auto parts or strong interest in motorsports • Experience with eBay, Shopify, or other social media platforms. Language: • Chinese (Preferred) Work Location: In person