ECH Application Specialist - US Remote

At Motorola Solutions we believe that everything starts with our people. We’re a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration that’s critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

The Emergency Call Handling (ECH) Application Specialist will report to the CCSS Application Specialist Manager. The Application Specialist is ultimately accountable for the provisioning of MSI ECH application(s) to meet the need of the customer’s design specifics including participating in the solution detailed design as well as the remote and on-site provisioning administrative instruction cutover support and handoff to Support for Motorola’s on-premise and cloud-hosted ECH solutions.

Responsibilities include:

• Perform system provisioning for ECH applications and instruct customers on how to complete some ongoing configuration and maintenance tasks.

• The successful candidate will closely collaborate with multiple teams including sales deployment product and support to plan activities resolve problems and ensure applications align with customer objectives.

• Communicate with customers to evaluate business processes assess needs and define system design requirements.

• Documents all changes to the solution including call flow or UI updates that may occur during the implementation phase of the project.

• Ensures that provisioning/quality issues are resolved in a timely and efficient manner.

• Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment.

• Serve as the subject matter expert for assigned applications to troubleshoot diagnose and correct technical problems and issues.

• The person filling this role will primarily provide detailed technical and administration instruction on the ECH application ecosystem. May also be responsible for delivering end user instruction or content development.

• Continued education to stay current with industry best practices emerging 911 technologies and MSI products across the ecosystem.

• This position requires someone who is independent demonstrates strong technical and instructional skills is detail-oriented is adept at multitasking and willing to travel to customer locations. This position will work both independently and in team environments. The position requires someone who can prioritize the work to ensure accurate and timely execution of deliverables. A thirst for knowledge is essential.

Preferred Skills:

• Public Safety Dispatch/Calltaking experience

• Knowledge of 911/public safety including basic telecommunications and/or networking

• Basic knowledge of networking PCs and Operating Systems

• Working knowledge of Google Workspace

• Self motivated in both team and solo environments

• Clear verbal and written communication skills

• Committed to accuracy and high standards

• Adept at building strong relationships internally and externally

• Ability to scope effort and coordinate work to meet internal external and project timelines

• Customer Service focused

• Experience with installation administration and troubleshooting

• Previous experience in Public Safety Applications deployment and integration and/or operations and administration preferred.

• Exercises judgment in the selection of methods and techniques for obtaining solutions.

• Ability to apply critical thinking skills to solve problems and make decisions.

• Must be able to travel up to 75% as required for this position.

This position is a remote position and candidates can be located anywhere in the US.

Target Base Salary Range: $85000 - $95000 USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

• High School Diploma Associates Degree or Bachelor’s Degree in Communications Computer Science  Emergency Management IT or Technology required. 

• 3+ years of experience in the following areas: Software Provisioning or Deployment Public Safety Technical Training or Instructional design and Public Safety credentials (such as NENA ENP APCO RPL).

• Must be able to obtain a background clearance as required by our government customers.

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Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical Dental Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete this Reasonable Accommodations Form so we can assist you.

What We Do

About Motorola Solutions | Solving for safer Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration that’s critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations.

Why Work With Us

We are a global family of driven dynamic people who inspire and support everyone around us to be the best version of themselves. We embrace a “people first” philosophy – and are committed to creating and maintaining a culture of caring and inclusiveness. Are you ready to join our team and be a part of a close-knit community in a big company?

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