Training Operations Specialist

Description

Living the vision of "Advancing the business of healthcare today for a better tomorrow" Medical Group Management Association (MGMA) works to perpetuate success throughout the healthcare industry as the premier association for professionals who lead medical practices. Since 1926 through data people insights and advocacy MGMA empowers medical group practices to innovate and create meaningful change in healthcare. We believe the future is what you make it and we’re here to support the people who are ready to make the world a better place. Tomorrow will be remarkable because MGMA is here to help.

The Medical Group Management Association (MGMA is looking for a Training and Operations Specialist  to join our Denver/hybrid team. 

The Training and Operations Specialist is responsible for coordinating and supporting the implementation and deployment of MGMA’S training and education products. This role collaborates with operations editorial and cross-functional teams to ensure efficient release accurate configuration and optimal performance across digital platforms. 

Essential Functions:

• Collaborate across teams to manage deployment schedules and align with product timelines on time to specifications and with accuracy and efficiency.  
• Use LMS CRM digital event technology and web-based tools to execute product deployments
• Create manage and execute project milestones timelines and deliverables in accordance with each deployment. Communicate regularly with stakeholders to ensure operational requirements and business goals are met.
• Track and improve metrics related to deployment support and user experience
• Respond to questions and resolve issues related to training product operations
• Monitor platform performance and assist in system improvements to optimize delivery
• Expert level utilization in in training and educational platforms such as the customer relationship management (CRM) platform learning management system (LMS) digital event technology and other web-based tools used.  
• Echo the voice of product users inside the team to ensure positive user experiences for training product consumption.
• Set track and proactively manage key metrics related to deployment processes driving operational excellence.   
• Other duties as required and necessary to ensure the success of the organization.

Supervisory duties:

• None.   

Requirements

 Knowledge skills and abilities:

• Ability to consistently promote support work and act in a manner in support of MGMA’s mission vision and values. 
• Intermediate proficiency in Microsoft Office and comfortability with LMS/CRM platform
• Extensive knowledge of Microsoft Project/Planner (or equivalent project management tools) OneNote SharePoint and major operating systems (e.g. Windows).  
• Excellent communication and stakeholder engagement skills
• High attention to detail and ability to work independently
• Analytical mindset and desire for continuous learning
• Considerable knowledge of project management processes design healthcare organizations and practices.
• Substantial knowledge of administration procedures including awareness of project management techniques tools and software.
• Capability to provide timely accurate and relevant project and portfolio reporting as agreed.
• Ability to be flexible by adapting quickly to changing priorities.
• Models the highest standards of ethical behavior in an honest ethical and professional way and sets an example for others to follow.
• Ability to quickly learn and be comfortable using the Association’s internal software system JIRA.
• Must be able to identify problems research alternatives and achieve solutions.
• Must possess excellent verbal and written communications skills including the ability to convey complex ideas. Exercises good judgment and creativity in all aspects of the job.
• Ability to coordinate and monitor the work activities of project teams and staff members.
• Must possess highly developed organizational skills and demonstrate high Emotional Intelligence skills.

Education:

• A Bachelor’s degree in Health or Business Administration Communications Instructional Design Industrial Engineering or related field required.
• A Project Management Professional (PMP) Program Management Professional (PgMP) Certified Associate in Project Management (CAPM) or comparable project management certifications is preferred.

Experience:

• Three (3) years of experience in project management healthcare training education or a related field in a professional setting is required
• Knowledge of the healthcare industry and/or association experience is preferred.

An equivalent combination of education and experience may be substituted on a year for year basis.

Additional Requirements/Licenses/Certifications:

• Must have reliable transportation.
• Must have valid driver's license.

Working environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is generally performed in an indoor professional office environment.
• Will need to attend conferences and MGMA events in various locations around the United States on a regular basis.
• This role routinely uses standard office equipment such as computers phones photocopiers fax machines and scanners.
• Regular predictable attendance is required.

Physical Activities:

The physical demands described here are representative of those that must be met by employees in this role to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job employee is regularly required to successfully interact and accurately exchange information using the following suite of verbal and non-verbal communication skills critical to expressing oneself and conducting professional interactions on behalf of the business:

• Ability to read write edit
• Ability to converse discuss convey
• Also includes interactive engagement with software applications computer graphics and the ability to conduct internet research.

While performing the duties of this job employee is regularly required to successfully navigate scenarios requiring the following observational abilities:

• Ability to perceive identify recognize
• Ability to detect determine discern judge
• Ability to assess estimate compare

This is a largely sedentary role so employee must be able to remain in a sedentary position while focusing for extended periods of time throughout the workday. Position also requires occasional movement inside the office to access file cabinets printers etc. 

While performing the duties of this job employee is regularly required to successfully navigate scenarios requiring the following operational abilities:

• Ability to operate PC/keyboard and other office productivity equipment
• Ability to position self to traverse/navigate around typical office setting
• Ability pull/push lift open/close grasp/manipulate transport up to 10 lbs.

Why Work for Us:

MGMA prides itself on providing team members from all walks of life with an inclusive work environment and comprehensive benefits package including medical dental and vision coverage life insurance and both short- and long-term disability. We invest in our employees' growth with a 401(k) plan featuring company match profit-sharing and professional development opportunities. We prioritize work-life balance through a hybrid work schedule an employee assistance program and a generous time off package which includes three weeks of vacation 80 hours of sick time and 11 paid holidays. From a flexible spending account and on-site fitness center to volunteer opportunities and tuition assistance MGMA is committed to giving employees a well-rounded and gratifying employment experience.

We are an equal opportunity employer. All applicants shall be considered according to their individual qualifications abilities experience and other employment standards. There will be no discrimination due to gender or gender identity race religion color national origin ancestry age disability sexual orientation veteran/military status or any other basis protected by applicable law.

MGMA does not engage in immigration sponsorship or relocation assistance.

The application deadline is June15 2026. This may be extended in the event additional time is necessary to receive a sufficient number of qualified candidates. The approximate salary range for this position is  $65000-$85000 depending on the skills education and experience of the candidate.

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What We Do

Are you ready to make a change? Are you ready to take healthcare to the next level? Then its time to join the nations leading medical practice association - MGMA. We are looking for the brightest and the best. The innovators and the collaborators; the creators and the operators. These are the warriors that are going to lead medical group practices and patients towards a better tomorrow. MGMA prides itself on providing team members from all walks of life with an attractive work environment and outstanding employee benefits. From a flexible spending account and on-site fitness center to volunteer opportunities and tuition assistance MGMA is committed to giving employees a well-rounded and gratifying employment experience. Located in the heart of Denver's thriving Tech Center we are the nations leading medical practice association. Our culture is part art part science and part business. We need innovators collaborators and big idea thinkers to help us lead medical group practice and patient experiences forward for the better.

Why Work With Us

We are a team-first culture that ensures every employee has the opportunity to grow and learn reaching your full potential. We truly believe that failure is not a setback but an opportunity. Join our team and feel good about what you're doing and where you're going.

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