Education Manager, Australia and New Zealand (ANZ)

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

Our Purpose

 At Xero, we’re here to make running a business beautiful. By making small businesses more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we’re not only helping small businesses, we’ll be building a stronger economy that can change the world.

How you’ll make an impact

Working as part of the Education & Content Delivery team, you’ll contribute to and execute the collective team vision and strategy to ensure we achieve our aspirations so we can claim;

- We are the most valued source of advice for small businesses and their advisors

- We are the world leaders in live & digital Customer content creation and delivery 

- We are a strategic force for delivering Xero's FY25-26 performance at scale and beyond

As the Education Manager for ANZ, you will be responsible for executing the education strategy for Australia and New Zealand, aligning it with the global education and content delivery framework and the AU and NZ business objectives to help achieve key business goals. Your role will oversee the direction and delivery of education for Partners and Small Businesses, ensuring strong support for regional commercial strategies.

What you’ll do

• Assist in the development and management of the regional education strategy in line with the AU & NZ commercial and the global education & content delivery strategy
• Create and drive clear road maps and KPI’s to achieve education goals
• Maintain high engagement levels with the AU & NZ Go To Market teams, provide input and feedback on an ongoing basis
• Monitor and analyze key data and metrics, making recommendations and changes ensuring that the education offering is as effective and efficient as possible
• Be responsible for the implementation of all education requirements
• Working with Head of Global Content Delivery and Head of Global Curriculum ensure that the curriculum is continually refreshed and enhanced 
• Support the team in the creation and delivery of live webinars, events and face to face sessions for the business
• Balance the need for quality and quantity ensuring education content and resourcing is available in a timely manner
• Determine the most appropriate education format for all requests and ensure the correct teams are involved
• Drive content production through the appropriate stages to ensure quality output in a timely manner
• Work with the global curriculum team to ensure effective use of global resources in the timely delivery of initiatives in AU & NZ
• Onboard new team members, external writers and industry experts where appropriate
• Work closely with regional Sales and Marketing to deliver content for local initiatives
• Develop and maintain strong relationships with key stakeholders in the AU & NZ teams and global content teams
• Proactively communicate with regional Sales, Marketing and Partner Consulting managers around new education deliverables activities or events
• Design and report on key metrics / monthly reporting to the Head of Global Content Delivery and GM of Education & Content Delivery to ensure objectives are being met
• Actively engage with Education Managers in other regions to ensure continual improvements and application of best practice

What you’ll bring with you

• Proven experience in managing teams that may be geographically dispersed
• Proven understanding of taking customer needs and turning them into new and innovative experiences
• Experience in developing and delivering education content
• Proven ability to manage projects
• Proven experience in stakeholder management
• Demonstrable commercial acumen
• Small Business, accounting, education or SAAS experience would be desirable
• Ability to work autonomously
• Customer-centric approach
• Strategic thinker
• Positive, friendly, can-do attitude
• Ability to prioritise work in a fast-paced environment
• Build and maintain stakeholder relationships
• Energetic communicator
• Loads of innovation and self motivation

Why Xero? 

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.