Employee Benefits Advocate

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Employee Benefits Advocate based in United States.

This fully remote opportunity is ideal for customer-focused professionals who enjoy helping people navigate important benefits decisions with confidence. In this role, you will serve as a trusted point of contact for employees, providing accurate guidance on benefit enrollment and resolving inquiries with empathy and professionalism. You'll work in a technology-driven environment where collaboration, service excellence, and attention to detail are highly valued. Comprehensive remote training is provided to ensure your success, making this a great opportunity to grow your career while delivering meaningful support to employees and their families. If you're passionate about customer service and thrive in a fast-paced virtual setting, this role offers both purpose and flexibility.

• Respond to inbound calls related to employee benefits enrollment, providing clear, accurate, and professional assistance.
• Guide employees through benefit-related questions while delivering an exceptional customer experience.
• Document interactions thoroughly and process transactions accurately while maintaining compliance with established procedures.
• Take ownership of inquiries from initial contact through resolution, ensuring timely follow-up and issue resolution.
• Collaborate with team members to identify effective solutions for complex customer situations.
• Maintain high service quality standards while working independently in a remote environment.
• Utilize internal systems and technology efficiently to manage customer interactions and case documentation.

Requirements

• Previous customer service or service center experience is required.
• Experience in benefits administration, insurance, brokerage, or related industries is preferred but not mandatory.
• Strong communication and active listening skills with excellent phone etiquette.
• Customer-first mindset with the ability to remain positive, empathetic, and solution-oriented.
• Comfortable working with technology and learning new software platforms.
• Strong organizational skills with attention to detail and the ability to manage multiple tasks accurately.
• Collaborative team player with a proactive approach to problem-solving.
• Reliable home office setup with internet speeds of at least 20 Mbps download and 5 Mbps upload (Ethernet connection recommended).
• Ability to attend and successfully complete remote training prior to supporting customers.

Benefits

• Fully remote position with work-from-home flexibility.
• Comprehensive virtual training program provided.
• Full-time schedule with weekday shifts (Monday–Friday).
• Competitive hourly pay of $20/hour.
• Comprehensive benefits package for eligible employees, including healthcare and additional wellness benefits.
• Opportunity to build experience in employee benefits and customer support within a technology-focused organization.
• Supportive, collaborative work environment with ongoing learning opportunities.